Quality Improvement: Joseph Juran Trilogy Program

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What is quality improvement? It is a simple end goal. It is a continuous process that employs rapid cycles of improving (Dictionary.com). There are many different quality improvement programs. All are different but all have the same end results. You just half to choose the one you feel is best for your company. I am going to share little about a few. Joseph Juran Trilogy Program is a quality management process is carried out by the use of Juran Trilogy which consists of three steps which are Quality planning, Quality control, and Quality improvement. Quality planning is the phase for development and processing of products, to meet customer need and which all deal with setting goals, and establishing ways to reach goals. Steps in Quality Planning are: 1. Establish goals 2. Customer identifications 3. Develop a plan that can produce 4. Establish a way for controls and transfer the results plans to operating focus. Quality control deals with the exiting of plans that includes monitoring operations to detect actual goals and performances. Steps are: 1. Evaluate the actual performance quality 2. Compare quality and performance goals 3. Act on differences. Quality improvement is when you obtain a breakthrough in quality performance. Steps: 1. Look at the infrastructure needs to secure an annual quality improvement. 2. Look at specific need for improving 3. Put together project teams with clear responsibility 4. Provide motivation, resources and training. Steps: Implementation 2.

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