Quality Improvement Paper

Then when appropriate I will go round and visit technicians and monitor their progress. In most cases the technicians has completed the giving task and will visit the maintenance office to leave the complete check sheet in my in tray.

A methodical technician while listening to the customer surveys the area for any obvious problems that is associated to the customers concerns. The technician will always engage the customer to try to either recreate or identify what happened. This thought process allows the methodical technician to drive the troubleshooting in the correct way, so there will be minimal down time or loss of data. Having the correct tools and publications on hand as well as the full story from the customer will allow the technician to drive down to the problem and effectively solve it. Giving the customer a positive experience with the technician to include gaining his trust for the next issue should arise.

Organization Surveys are provided by referral agencies and are required at the intake assessment and closure of case. This allows Four Feathers Counseling to collect data that can determine the overall success of each case and intervention used. Referral agencies will also contact Four Feathers Counseling to audit their cases. During this process they will contact clients as well. Four Feathers Counseling also will complete surveys that determine the types of cases and follow-up surveys that reflect long term success and/or sustainability.

The research studies reviewed all share a common theme that staffing and patient care make a safe care environment. The patient safety conditions all are enhanced by adequate staffing and nurse retention. Nursing turnover leads to reduced staffing and affects the patient’s outcomes and overall satisfaction. The point of agreement is that nurse staffing and the environment has a positive effect on patient safety, outcomes, and satisfaction.

Quality improvement is a systematic and continuous process which leads to improvements in healthcare services. The health services are then a reflection of the improving health status of a patient population (Health Resources & Services Administration, n.d.). Quality improvement strategies are the actions which a team will take to accomplish the goals of process improvement. The Institute of Medicine (2001) has developed a vision of six aims for improvement in healthcare which include, safe, effective, patient-centered, timely, efficient, and equitable care. Making improvements in these areas will better meet the needs of patients.

The micro level intervention that this writer would use is individual counseling. Individual counseling would allow this writer to learn about each client individually and what basic needs are not being met in their lives. This writer could assist each client in finding shelters, employment, care for physical and mental health problems and other services to help meet the client’s basic needs. An example of this micro intervention can be seen at the Center for Urban Community Services in New York City according to Lorenzo & Barbosa,

Our role is to make sure we are completing forms thourghly and submitting all required documentation, as well as codes regarding the patients diagnosis. This information is necessary in order to prove why the equipment is necessary for the

Then, the next day, another technician will show to the customers how to use the service including Internet, TV and all that kinds of stuff.

Majority of telephone complaints or concerns are routed to the customer service specialist. Depending on the nature of the issue or concerns the calls are then routed to case management, in which in some instances are then routed to the interns depending on the nature of the call. All calls are monitored and documented as well as sent to driver coordinators and management. Client concerns and complaints must be addressed in a timely manner.

At my practicum site we are using Athena health as an (EMR) Electronic medical record. Every facility has their own ways of doing things, but the goal for everyone is patient satisfaction and community health promotion. At the practicum site where I’m currently precepting, first of all, when the patient comes in, a medical assistant would perform an intake on them by doing the vital signs; height and weight check and puts them in the EMR. Moreover, they also obtain the information from the patient about their chief complaint, refills required or any other issues that they need to discuss with the provider. So when the provider comes in, they know what to expect and why patient came in today. Then, the provider obtains the history of present illness and performs a necessary assessment, and

Needs assessment is a term used to refer to the strategies that are adopted in helping clarify issues that are to be addressed in the course of a treatment of an individual. It specifically relates to the process of determining individual needs into a treatment. Simply put, a needs assessment is a systematic approach that is usually adopted to help identify community needs and determine the capacity of the program to address various needs of the larger population or individual needs to be addressed. For substance abuse victims, needs assessment entails the approaches used to facilitate abuse treatment and the strategies employed in that regard will include clarifying the direction and approach used to understand the drug abuse problem,

Rain in a Dry Land is a documentary about two Somalian Bantu families who are given the opportunity to relocate to the United States in 2004 for a new start after living ten years in a Kenyan refugee camp. These families had to flee their homes to escape the constant warfare that had plagued their area; as a result they ended up in a refugee camp. The one family had their two daughters lost to them because of the attack on their people in their village. These two families enter America with some knowledge about the country, but no actual experience, therefore these people enter as Muslim, immigrants and of a completely different culture than Americans are used to. The two families have to learn to work in America, to school their children

Maintaining equipment is vital to operations as well as personal safety; therefore, routine equipment checks and maintenance is imperative to the continued operation and functionality of the over-all system. Riordan has no policy directing internal inspections and maintenance strategy. Inspections and maintenance need weekly completion to evaluate system operations. An inspection may give early warning to system failure avoiding costly corporate down time.

The technician must search for the right prescription for customers among the bags, verify customers’ identities, and take any required payments from customers (McAfee, 2006).

The premise of this paper is to identify deficiencies in daily managerial processes by using systematic statistical process controls and make the necessary improvements. The paper will employ various examples and calculations along with supporting data to explain control limits and its importance to the statistical process control. The effects of seasonal factors and its relevance to a process will also be highlighted and how confidence intervals are important in giving insights into data sets that improve the entire statistical process control.