Quality Inn Observation

One of the hotel policies for Premier Inn is that the guests must check out of their room before 11am and checking in is at 2pm. That gives housekeeping time to clean and prepare the rooms for the following guests. However it is also hotel policy to never turn a guest away no matter what time they leave or arrive. So the procedure is that if the guest arrives too early we first check in to see if there are any clean and ready that they can be checked into. If there are then the guest can be asked to complete the relevant forms and settle the payment then go to the prepared room. If the room is not ready then the guest will be invited to complete their paper work and then wait in the food court next door and then the receptionist will call them when a room is ready. It is important to follow the procedures because that is how a business upholds its standards. Failure to follow the procedures might lead to different levels of service that will cause confusion to the guests and staff alike. Dissatisfied guests are a result of differences between the ‘styles’ of service provided by various members of the same team in a company.

Hypothesis 1: It might be that Boston Pine Street Inn's organizational structure was not structured enough.

Justification: Holiday Inn Express is a brand that remains consistent across the board. With their SimplySmart bedding, exclusively on Holiday Inn Express beds, their guests can expect the same comfort every time they lay their head down. With four pillows on each bed, ranging in from extra fluffy to rather firm, guests will surely be pleased. The sheets, that feel much like Egyptian cotton, are layered with blankets that suit the climate you are in. SimplySmart also takes care of the bathroom amenities in each room. With curved shower rods, guests have up to 25% more elbow room for a more comfortable shower experience. Extra large, highly absorbent, 100% cotton

When you think of a three star hotel at the very least McKenzie would’ve expected to have a clean room. It was being described as having stained carpet that was pretty worn. The three star image that was being publicized on the website was a total farce in comparison to what he saw. Not only that but it was a daily struggle to even have the bed sheets changed every day. A sign was needed to be place on pillow, a sign that was tucked away on a shelf in the bathroom.

Once the couple started to get settled into their room, a number of different incidents occurred that could of easily been handled with a properly trained staff that executed 5-star customer service. McKenzie asked for a luggage rack, which was promised immediately and never delivered to his room. McKenzie also made several requests that extra pillows be brought to his room, which were promised and were failed to deliver (Kayalar). With key persistence he was later told, “the hotel did not have extra pillows available.” I want to note that the hotel was not at full capacity, so if proper customer service was instilled in the employees a trip to a vacant room for a pillow could have easily solved this request. The couple in turn requested towels to use to bulk up the flat pillows. Thankfully, the towels were delivered, however, the employee did not address their inconvenience and in fact never said a word or had a smile on their face. Customer service is not only providing the material, but it is also having the face of the employee that is representing the company or business to make a good impression on the guest or client. Another issue with the room was the restocking of everyday

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

The hotel chain, Astor Lodge and Suites, Inc., operates 250 properties in 10 western and Rocky Mountain states. The company’s customer base primarily comprises business travelers. In addition, the locations of the properties surround airports, large regional shopping centers, and major highways close to suburban industrial sites as well as office complexes. Projections of 2005 fiscal year forecast a fifth consecutive year of a gross loss for the firm. The estimates include an anticipated $422.6 million in company lodging revenues but a net loss of $15.7 million for 2005. As a result, Joseph James, president and CEO of Astor Lodge and Suites, Inc., initiated a challenging goal for executive management to devise a strategy achieving net profits in two years and sustaining positive growth in the future.

Amber Inn & Suite, Inc. was built in 1979 and is composed of 250 hotels chain empire of which each consisting an average of 120 exquisite guest rooms or suite units. The profits are $422.6 million and deficits of $15.7 million. The Amber Inns & Suite have total of 30,000 rooms. The Company’s objective is to cater mainly to professional clienteles that are traveling with fabulous guest rooms at an economical price. Amber Inn & Suites, Inc. is located in areas amid ten western and Rocky Mountain States with two hundred fifty numerous property hotel chains. In most cases, each property is made up of one hundred twenty single guest rooms or suite units. Amber Inn & Suites Inc. positions its properties on prime areas such as major

I am following up on your distribution issue regarding La Quinta Inn & Suites Tulsa Airport / Expo Square on Booked.net. I have escalated the request to our distribution channel manager in an effort to expedite the request to Booked.net. I will continue to follow up with the Booked.net support team, but at this time, I am still waiting on confirmation that the images have been manually updated. I will follow up with you by Friday, January 27th or sooner to provide you with an update regarding the request.

The family starts to complain to the hotel manager. However, the hotel manager says its fine and everything looks

Premier Inn is the name of a British Budget Hotel chain running the largest hotel brand in the United Kingdom. Hotel chain is running 690 hotels with more than 50,000 rooms built in different countries. The hotel chain listed in London Stock Exchange in 1987 with brand name of “Whitebread” and started trading of its services under the chain of “Travel Inn” in order to compete with travellodges. Business operation of Premier Inn is not only limited to city centers but also covering suburbs and airports locations Hotel chain is following the expansion and acquisition policies since the time of its inception and acquired hotel chain named as Premier Lodge in 2004 (Whitebread, 2013). This acquisition increased the number of hotels and the profit as well. Premier Lodge was running with 141 hotels and contributed 70% of the total profit of “Whitebread”. Target market of the hotel chain is not only the leisure visitors and families but also the world business class seeking countless business and travel facilities. Award winning business services, comfortable sleep on king size beds and delicious breakfast are further adding value for the hotel chain while elevating the status of Premier Inn to be the first choice of families and business class to take their stay decisions at Premier Inn. The ambitious and high paced profitable progress of the Hotel chain is opening new ways of expansion and development. The hotel chain is therefore, planning to increase around 45% i.e. 75,000 rooms

As president of the National Association of Safety Regulators, Solomon Alvi, had booked a hotel stay for his convention. This was the hotels first convention in 30 years. What seem to be a pleasurable stay ended up to be a catastrophe!

Millennium Partners and The Ritz Carlton Hotel have partnered up to open a hotel located in Washington D.C. This hotel will be a multi-use facility called the “Hospitality Complex” where you will find the 300-room Ritz Carlton Hotel, luxurious condos at the top of the complex, restaurants, spas, sports facilities, and retail shops. There is a huge concern that the time frame of the seven-day training process is not enough time from new employees to deliver the supreme guest service that the Ritz Carlton is known for. This Seven Day countdown prohibits the hotel from opening at a higher occupancy rate which means the hotel not making revenue.

1. Using the example chart in the textbook for business models, illustrate and compare the value proposition for Airbnb, large hotels such as Marriot and Hilton and bed & breakfasts.

When we arrived at the hotel, a man, who looked a staff, did valet parking service for us, and we moved to the desk to get a card key. We certainly checked in and we followed the guide of one of the employees. He let my family get in a cart, and he guided us to our room where we reserved before we came here. While going there, small waterfall and many various flowerpots welcomed us. I could see that our room was being close to us, which was designed as a modern building. When we arrived at