Quality Items For An Organization's Reputation

Given the highly competitive nature of today’s markets we as a company must provide high quality products to survive. Quality itself has become a major competitive factor and in many ways is a contributing factor in success or failure. The intent of this memo is to identify, explain and evaluate the three types of cost associated with quality.

Quality means the total features and characteristics of a product or service that has effects upon its ability to satisfy stated or implied needs (Davidson et al. 2006). All the challenges that managers need to face to are mentioned and defined above, the analysis of the relevance of these challenges and economic results will be addressed in the next paragraph.

4. Emphasizing the product quality The durability of the company could last long. It gives the company to have a durability image to the customers. Customers would likely be satisfied and the company could

The good quality of the vendor’s product can also help the customer to guarantee their finished product quality.

In order to make sales and have a successful running company you need to know how to market your products and or ideas to the group of people for whom it is intended. The quality of your product must also be top tier because marketing is only half of the battle. Before hearing Tripp Transou talk I was unsure about how important the quality of the product was. I was under the impression that marketing was number one because that what got people to buy it. However, he allows me to realize that if you want consumers to buy your product more than just once then you must ensure that the quality and consistency of your product is perfect. There must also be attention to detail in every aspect of your company from making sure the facilities are kept clean to the product being properly manufactured, stored, shipped and tested. This attention to detail will translate into more sales and having a more successful and efficiently run company than those who do not seem to care for their consumers. Tripp’s talk allowed me to see how much goes into running a successful business whether it is big or small. His journey of how he came to be the successful businessman he is today inspired me to never always have an open mind and never turn

So as we can see Company cares much about safety and high quality of products, because the owners of the business know well that high quality can influence customer satisfaction and lead to stable and efficient processes.

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

Producing a quality product, whether a tangible item or a service, is the goal of all organizations, how this goal is achieved will be the challenge. Quality of the end product has been an obstacle in America for decades. In the post World War II era as production of products in America rose, the quality of those products diminished. At the same time other countries such as Japan were not experiencing the same quality issues.

Quality is an “order qualifier” in most of the cases, due to the type of application of our product. For some customers the application of our product requires higher standards and then quality becomes a “order winner”.

Cost, quality, response time, and flexibility are all valued by the consumer. Quality is often a key indicator of what a customer is willing to pay. Creating great quality that are distinct to the organizations can result in consumers paying more. Coach purses are designed and manufacture to be of great quality. For this reason Coach can charge a higher price for their product than the no name brand that is available in Walmart. Better quality items usually are perceived as being product or service that will last longer. Lowering cost by adjusting the value chain and appeal to customers. Consumers will often prefer to remain loyal to your brand if you can make your product affordable. Customers will be willing to pay more for the value received than it costs for the company to deliver value resulting in heightened profitability. The value chain should be able to deliver sustainable competitive advantage leading to sustained profitability. (Presutti & Mawhinney,

Quality: - Quality means fitness of the product or services to use by the Customer. Quality means competitive cost, Productivity, timely delivery of the services or products and total customer Satisfaction in terms of the product and services and Total services paid by customer to the company.

Our company should make sure that manufacturers deliver products with the highest design specification, in order to be order-winner quality conformance, by delivering products with no defects (Hill and Hill, 2012). Furthermore, improvements in quality lead to a decrease in cost for the company. According to (Evans, 1997) higher quality products lead to a decrease in costs for the company through higher productivity: ‘improvements in quality leads to lower cost because of less re-work, fewer mistakes, fewer delays and snags’ (Evans 1997, P.55).

Quality is also specified in the internal process. This process needs to be measure and comparable to the acceptable ranges in production to develop a product that fulfil the specifications and it also requires "the participation from everyone in the organization". (Maguad, 2006)

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.