Quality Management And Managing Team Management

Benchmarking, when used, improves the performances in companies by looking, identifying and applying the best demonstrated practices to operations and sales.

Employee empowerment, teamwork, process control, continuous improvement, customer focused management, and statistical methods and techniques are instrumental in successfully implementing total quality management (TQM) (Evans, & Lindsay, 2007). These concepts as well as many others such as; Deming’s 14 Points and Theory of Profound Knowledge are key components to the BEHS training symposiums.

According to Total Quality Management (TQM) (2013, pg 1), “Total quality management (TQM) can help a school monitor and evaluate its effectiveness. There are various TQM models, but they all have a common focus on customer satisfaction and continuous service improvement toward excellence. For schools, the customer is the student.” When a Total Quality Management (TQM) is implemented in an institution it can set it apart from the other institutions. It formulates task teams to manage the institution compared to having a chain of command. An effective Total Quality Management (TQM) institution “Mission Statement” is the foundation of the education process.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Quality management is about the group building for dealing with the final objectives of the organization so even serves to plan appropriately and execute so can happens smooth flow of operation or work and to keep up the quality and

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

The purpose of the Quality Management Plan (QMP) is to provide a broad framework for implementing quality assurance on the Modell Charter School ERP Implementation project to ensure the project is successful. The plan is meant for the project stakeholders and the project team members. This plan will cover the project for all stages of the project life cycle of the Modell Charter School ERP Implementation.

The total quality management (TQM) incorporates quality into all the activities of the organization through an ongoing process. This control makes sure that there is a continuous improvement in all the activities and there will not be any chances for defects. TQM ensures safety and helps improve customer satisfaction (Daft, 2014).

Quality management is not an easy thing to maintain, therefore, there are certain challenges that it must face before being successful. Some of them are ineffective TQM model, the human resource barriers, and also lack of management committment.

My Business Quality Management degree program has prepared me for the business world and enabled me to not just understand business processes from quality perspectives but also improve those for driving organizational change through quality improvement. The Southwestern core curriculum has prepared me to advance in my career options. My degree has helped me develop business management skills as well as improved my ability to offer ideas and insight into best practices. With my degree, I have the skills to utilize information to improve the quality of products and services and evaluate customer satisfaction based on the consistent delivery of top quality products and services that are completed on time, and meet specific customer defined levels of quality. Utilizing my education experience combined with my personal experience, I am able to use appropriate business concepts and generally accepted quality management theories and practices like Lean, Six Sigma, Total Quality Management, Baldrige and Benchmarking techniques to aid business decision making.

Quality management encompasses a broad range communication competencies. All of my classes taken at Southwestern were completed online. This initially posed a great challenge for me and forced me out of my comfort zone. Each course required discussions, peer responses, and a papers due weekly. The required weekly discussions and papers helped me out tremendously. The feedback I received from my peers elevated my communication skills and helped me identify areas that needed improvement. Quality managers need to communicate effectively to ensure organizational success.

Evans, James R., Lindsay, William M. Managing for Quality and Performance Excellence. Ninth Edition. 2014, 2011 South-Western, Cengage Learning

The team of the organization that the TQM is implementing tries to take part in improving processes, products, services as well as the culture which they work. This approach is inspired by quality leaders such as Philip B Crosby, W. Edwards Deming, Kaonru Ishikawa and Joshep M. Juran.

Performance Management in its simplest meaning is a method of computing employees contribution in organization growth and sustainability. And also evaluating whether the targets set by Organization own self is achieved or not. Performance management is a process of planning monitoring and reviewing the employees’ work and his objectives and his contribution towards organization objectives’. Performance management is all about measurement of employee’s skills, their competency, his development plans and evaluating whether the skills, their knowledge is in tune with the organization objective. The emphasis is on improvement, learning and development in order to achieve the overall organization goals and to create a high level of performance. Employee performance management process includes planning work and setting expectations, continually monitoring performance of employees , developing the capacity to perform, periodically rating performance , and rewarding good performance. An effective Performance Management process creates the groundwork for excellence by aligning individual employee objectives with the organization’s mission and strategic plans. The employees of any organization has already made up their mind focusing on their personal goals in their life and what are their future expectations from the organization and what should be their actions, and behavior for their growth and further about their development

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.