Quality Management And Managing Team Management

2137 Words9 Pages
Before I started my classes at Southwestern, I thought I had a good grasp on leadership and managing teams in a quality environment. However, I believe Southwestern has taken that knowledge I had and built upon it in magnificent ways. The Business Quality Management degree relates to my primary Air Force specialty. Going back to college after 10 years scared me. However, it was the best decision I could have made. I am now equipped with knowledge and skills necessary to be an adaptable quality manager. Quality managers need to have broad knowledge over leading people, organizations, and total quality management. Each of the major courses built upon the previous and provided the groundwork needed to become an expert in quality management. The Total Quality Management (TQM) course laid the foundation I needed to understand the history of quality management and its importance in continuous process improvement. TQM taught me the management approach needed to transform organizations through the use of continuous improvement. The Team Management course taught me how to direct teams in a continuous improvement environment. In addition, I learned how to organize and lead mobile teams through effective communication strategies, developing mission and vision statements, and by setting clear objectives. The Organizational Leadership course built upon the knowledge and skills I gained from the Team Management course. This course taught me the skills needed to facilitate
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