Quality Management Assessment Summary

Various internal and external factors influence quality management and outcomes in hospital organizations. One internal factor that affects quality management and outcomes is leadership within the organization. Leadership is important to have successful quality management outcomes because if the leadership does not support it, no change within the organization will be successful. “This commitment must be shared by the board of trustees and all senior clinical and administrative managers and understood that it is a long-term process” (Chassen and Leob, 2011). Leadership is one of the most influential internal parts of the quality management program. Leadership can either help the organization succeed with their support or help the organization fail if they do not support and follow

It is important that the patient is aware not only of their rights, but of their individual responsibilities.

Quality management is essential to the success of the quality improvement of the health care industry. “Management uses management and planning tools to organize the decision making process and create a hierarchy when faced with competing priorities “( Ransom, et al., 2008). Quality measures should have these goals: effective, safe, efficient, patient-centered, equitable, and timely care (Quality Measures, Center for Medicare & Medicaid Services, 2011).

As Executive Director, I will provide staff leadership for Better Health Association. Our goal for the company is to improve the well-being of individuals. Audiences of all ages will be able to take part in learning about living a healthy lifestyle and developing the skills needed to make healthy choices to prevent diseases and ameliorate conditions for those already afflicted with illnesses. Over the course of the following year, it is my responsibility to develop and lead the staff, management structure, dedicated to achieving the mission for Better Health Care Organization. I plan to make significant changes to our organization, to help guide individuals in Central Ohio, to living a better and healthier lifestyle. My goal is to empower the staff with the training needed to meet our company’s standards.

This quality improvement discussion will review the purpose of quality management in health care industry and why it is needed. Included in this QI report will be an explanation of the

health problems to assist nursing home staff with the provision of appropriate care. The facility

The core function being represented is assurance. At this core function people are linked to personal health services needed, the medical workforce is checked to be competent, and the community is educated and informed of health issue that may arise. In addition, education and community health problems are identified and solved.

The main goals of the program are to develop competent individuals who can help patients to: improve their underlying levels of health, prevent diseases and alleviate suffering. To achieve these aims there is a focus on a number of objectives. These include:

For the appropriate care to be planned for a patient it should be looked at in a holistic manner (NMC

Financial and business excellence focused on improving efficiency and effectiveness, maximizing funding to accomplish the public health mission, promoting a culture of organizational excellence, and optimizing communication. Service to customers and community focused on promoting an integrated public health system and assuring access to essential public health services. The last objective is workforce development and the focus is to attract, recruit, and retain a competent workforce while ensuring partnerships, systems, and processes to support the future workforce.

The mission of Hawaii Health Systems Corporation is to provide accessible, comprehensive healthcare services that are quality-driven, customer-focused, and cost-effective. The vision of the organization is to be the provider of choice for the communities it serves, the employer of choice for its staff, and the system of choice for its physicians (www.hhsc.org, 2014). The organization works with the physician base along with other service providers to plan and implement business ventures that will enhance the services offered to its patients. Employees and community leaders are included in the decision making processes to ensure adequate representation. Each facility has its own separate mission and vision statement that integrates into the overarching statement of Hawaii Health Systems Corporation.

From the article we read about Toyota I loved the quote; “You can't solve problems unless you admit them” (Fishman, 2006). To me this is what quality improvement is all about. I would apply principles of quality improvement in my current practice a few different ways. First, I would look at the big picture. What needs to be changed? How can I take better care of my patients? After answering these questions implementing new techniques would need to occur. Lastly, I would make sure that my team and myself were all on the same page. Every team member needs to know what is going on and the objectives we are trying to meet in the long run. “At Toyota, there is a presumption of imperfection. Perfection is a fine goal, but improvement is much more realistic, much more human” (Fisher, 2006).

Healthcare providers strive to improve service quality by implementing various quality management programs. Customers tend to seek for higher quality of care when choosing treatments, providers, and health plans. For healthcare organizations that desire to provide high quality care and compete in the global market, choosing a quality management program to implement is critical for performance and efficiency. Many studies have been conducted to analyze the effectiveness of such programs. Lean, Six Sigma and Total Quality Management (TQM) are three programs that will reviewed by three different case studies in efforts to understand them and to compare and contrast their capabilities.

Quality is something that every health care agency strives to achieve. The Institute of Medicine (IOM) suggests that health care organizations develop a culture of safety such that an organization's care processes and workforce are focused on improving the reliability and safety of care for patients (Groves, Meisenbach, & Scott-Cawiezell, 2011). In order to address an issue related to health care quality, it is important to look at the frameworks that will analyze an organization and identify opportunities to improve performance. The purpose of this paper is to provide a description of an organization and an analysis of the following: mission, vision and values, strategic plan, goals,

iConsultant is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. Dyson Limited engaged iConsultant to strategize a total quality transformation for the company to overcome its current quality challenges and hone its competitiveness in the world market.