Essay Quality Management Assignment 3

The history of quality management can be traced back to the Japanese during the economy-rebuilding period of the 1950’s. They emphasized on prevention rather than inspection, customer satisfaction, continuous improvement and leadership training. These principles formed the Total Quality Management (TQM) system. Concisely TQM emphasized on “Quality of Management” rather than “Management of Quality” The EFQM model was an improvement

The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use

For the third and fourth tools, Yell used and achieved standard regulation from ISO 9000 and ISO 14000. Description of ISO 9000 is an internationally recognized quality standard to create and maintain quality assurance system in design, development, production, installation, and servicing for all types of organization, in many industries. In addition, it contains rules and regulations about practicing in good management, where it can recognize the basic discipline and give criteria to make sure that services and products meet customer needs and requirements. As a conclusion, it can help the company to deal with customer orders, stock control, purchasing, service provision and service delivery. Whether ISO 14000 is an internationally recognized act for create and maintain environmental management system which is suitable for all types of organization as well. The purpose of the standard is to reduce the pollution and waste of production from the company. As a conclusion, it can avoid the company being sued in the future because of negatively effect to the environment.

External customer requirements may be gathered and transformed into specific, actionable process improvements using quality function deployment, a well- structured product development process which dictates what the market requires into a program to create, manufacture, and deliver it. However, teams should collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requirement of each stage. As soon as customer expectations are met, customer satisfaction will improve, resulting in a take-back of market share and an increase in revenue.

The European Centre for Total Quality Management, University of Bradford School of Management, Bradford, UK

More and more companies have implemented quality management in their operations. According to isixsigma.com, many international organizations have implemented total quality management (TQM) such as Toyota Motor, Motorola, Ford Motor, and Philip semiconductor. TQM which is a strategy aimed at embedding awareness of quality in all organizational process (wikipedia) began in the 1950’s and it has become widely known in 1980’s. Also, Six Sigma was originated from Motorola in 1986. Its purpose is to “identify and remove the causes of defects and errors in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the

If a firm wishes to increase quality or overcome operational problems they may undertake this strategy using ISO documents, as they will layout the standards that are required, and can include technical requirements and guidance on the optimising of operational efficiency. The process of working towards an ISO will involve choosing the relevant standard and then assessing the current performance against that standard to identify shortfalls. This is one of the first stages in almost all quality improvement processes (Mintzberg et al., 2008).

This paper I have written contains a lot of information about ISO 9000 and Quality Management Systems. I will first talk about some of the history and origins of the ISO phenomenon. I will also mention some of the changes and elements of the Quality Management Systems, financial issues, pros and cons of being certified, and the relationship ISO 9000 has with ISO 14000.

The objective of this study is to examine quality management in business and to apply contemporary theory.

Over the last few decades, there has been an increase in companies following a set of recognised standards to make sure quality standards are maintained across the board. There are different standards relating to different aspects of running a business. Out of these standards, ISO 9000 series of standards are recognised some of the best known standards1. There are 4 standards within the ISO 9000 series; namely the ISO 9001:2008, ISO 9000:2008, ISO 9004:2009, ISO 19011:2011.1

Four reasons that one of your main suppliers should become ISO 9001-2000 certified and your rationale for each: