Quality Management Essay

1525 Words Jul 1st, 2013 7 Pages
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QUALITY MANAGEMENT
MID TERM EXAM

Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers, you have observed the following:

•Company revenues and profits have fallen dramatically over the previous 12 months, along with a drop in market share
•Customer complaints have reached an all time high
•Employee morale is at an all time low
•The company has no formal quality program in place
•No employee training program exists
•High employee turnover continues unabated
•Non-conformance costs are skyrocketing

After analyzing your data, you are now prepared to present your findings to
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So with the use of these tools, they have access to areas that need to be addressed for the benefit of the customer. With the tools “X” could also further their quality planning for the company and future products.
Alternatively, the organization might introduce ISO 9000. By doing so “X” may gauge fulfillment of its customer’s quality requirements and applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual improvement of its performance.

Employee morale is at an all time low

Solution:
To start with, “X” company has to provide its workers a productive environment, in order to help them give their best. “X”`s management must act as true leaders who aim to help people and machines do their best. According to W.E. Deming, rather than criticize performance, supervisors should act as mentors to their workers and create an environment of trust and encouragement so workers experience a sense of pride in their work and the satisfaction of a job well done.
Furthermore, workers who fear their bosses seek to meet the minimal expected standards rather than strive to give their best. Quality is neglected and respect for management is diminished. Conversely, people are at their best and are less likely to leave their jobs when they feel secure enough to ask questions and share ideas.

The company has no formal quality program in place

Solution:
First of all “X” company

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