Quality Management: Reasons For Failure Of Quality Management

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

My clinical assignment for this week was to write about the QSEN competenice of quality improvement. I was assign to look around for any quality improvement projects occurring at my hospital. Quality Improvement is something many hospitals are focusing on to better the care for patients and the safety of patients, while in the inpatient care setting. The quality improvement project I can across at UPMC East was the Pain Resource Nurse (PRN) program.

The key issues for quality improvement in the National Health Service (NHS) quality-improvement program as it goes forward is improving health outcomes for patients by collecting and reviewing data, so as to improve business operations in healthcare and also recognize opportunities (McLaughlin, Johnson, & Sollecito, 2011). Besides, NHS also improves other programs such as providing more high quality services to meet customers’ satisfaction and community expectation, creating the necessity of the funds, and striving to be one of the top health care providers in medical industry. Established in 2013, NHS has been achieving many satisfactory results in a short time and step by step satisfying the needs of clients and expanding strengths to

then look at the core tasks that the organization is trying to accomplish and provide their

the thread of the organization and do their best to improve their piece for the betterment of the

Successful companies who are focusing on customers’ loyalty. To identify customers’ satisfaction, there should be surveyed to analyze the strengths and weaknesses in performance, and develop scenarios for development and renewal. Customers satisfaction measurement focus usually on "how" services because product quantity easily measured and analyzed and is evidence of achievement and success of the organization. Therefore, senior executives are keen to highlight the quantitative achievements. But under the concept of Total Quality Management Principles (TQM), it has become more focused on quality rather than quantity of service. Thus, to measure customer satisfaction, there is two aspects, which they are quality and quantity and that what

Describe the purpose of quality management in health care organizations in general and in your chosen organization type in particular.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

I really enjoyed week one and the information that is related to the quality of healthcare, and how we can use the quality improvement in our daily life. I found a lot of good information especially in applying quality management in healthcare chapter one. I really enjoyed reading the different definition of quality, how managers should develop a common understanding of quality terminology (Kelly, 2011).

Thousands of Americans die each year due to poor quality health care. According to the research, the quality of care delivered in the United States is lower than what it should be. Patients do not received preventative care or follow up care and their health conditions are not adequately monitored and controlled. As a result, patients are becoming sicker and sicker and the health care expenditure in the US health care system is rapidly increasing. In addition, the rate of medical errors in the US is rapidly increasing. It is estimated that 44,000 to 98,000 preventable deaths occur each year due to medial errors (Nash & Goldfarb, 2006). Because of this, improving the patients’ outcomes by changing how care is delivered is one of the many challenges facing the US healthcare system. While the elimination of harm is not possible, quality management seeks to design and control systems to minimize it to the extent possible (Ross, 2013).

Management is a method of managing available resources through the functions of organizing, directing, and controlling thus can achieve target efficiently and effectively (Yuanita, 2012). Quality means the features and chatractersitics in which products of services possess that is able to satisfy or fulfil the implied need (Heizer & Render, 2011). In a competitive market, organization should offer high quality products or services in order to survive, nevertheless, good quality can only be produced with a good quality management system (Yuanita, 2012). Quality management system is an overall organization management system that incudes provided collective plans, events and activities in order to ensure products,

members and that there is effective communication. It is important that I ensure the building of

The primary purpose of this report will be to highlight the facilities weaknesses and strengths in articulating quality management practices and policies and to use all available resources to find a solution to the stalemate between the institution and its partners and patients.

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).