Quality Management Systems Iso Standards

1396 WordsFeb 1, 20166 Pages
Assignment 2 Quality management systems ISO standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. ISO 9000 series are based on eight quality management principles. The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach. Principle 1 – Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.…show more content…
Ford Motor Co., an example which every manufacturer had been following for their quality improvement practices before the introduction of ISO quality systems, they were the one to introduce revolutionary new products and used TQM to drive down the cost. Due to the number of customer complaints, it then was ranked last among the other automakers. Due to this they redefined the way it approached its business, instead of being a manufacturing company it is they wanted to be known for a consumer product company. This is when they used Six Sigma to achieve their vision. They utilized many tools of TQM, QS 9000 and other quality initiatives. They implemented Six Sigma throughout the whole company. It allowed them to look at the interactions between all the components and find the root cause. The goals of the Six Sigma project were: 1. Reduce costs: Reduce paint consumption to lower production costs. 2. Improve customer satisfaction: Improve process capability to better meet customer needs. 3. Lower environmental impact: Reduce solvent consumption to achieve a better VOC balance. Because of six sigma ford found the reduction of defects by 70% and an average saving of $250,000. Ford invested on training professionals. The six sigma black belts worked on the DMAIC cycle which helps in improvement, Define – they identified the cause of the problem. Measure – evaluate the performance of the process. FMEA, R&R and using
Open Document