Quality Management in Current Business Management and Issues

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Quality Management in Current Business Management & Issues Objective The objective of this study is to examine quality management in business and to apply contemporary theory. Introduction The U.S. Small Business Administration reports that effective management "is the key to the establishment and growth of the business" and states as well that the key to successful management is examination of the "marketplace environment and create employment and profit opportunities that provide the potential growth and financial viability of the business." (2009) Management, while being of primary importance is reported as "an area [that] is often misunderstood and poorly implemented, primarily because people focus on the output rather than the process of management." (U.S. Small Business Administration, 2009) I. Socio-Technical Systems Theory The work of Zu (2009) entitled "Infrastructure and Core Quality Management Practices: How Do They Affect Quality?" reports a study that sought to find a resolution to the findings in the quality management literature that were conflicting about various quality management practices, and specific to the infrastructure of quality management practices and core quality management practices that impact quality performance. The study used the Socio-Technical Systems theory and research regarding quality management implementation and performance. Zu states in the findings that the structural model contains two integrated factors used in
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