Quarantine Public Health Assistant: A Case Study

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Douglas has developed as a Quarantine Public Health Advisor assisting partners with questions and problem solving for the station. He has great customer service skills and has built strong working relationships throughout the airport and outside as well. Furthermore, he has also shown good team work. I have witnessed his ability to serve as not only a co-worker, but a mentor to the last station PHAP, providing guidance about Quarantine Activities and advice. I feel comfortable to cover the station when I am not present. He follows the necessary protocols and very supportive of the station.
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