Questions On Customer Needs And The Basic Requirements Of The Human Beings Essay

There is a difference between customer wants and needs. Customer wants are based on how the customer wants to be treated when wither coming into our office or ringing us up. A want is a desire for products or services the client wishes for. Knowing and understanding customer needs is main

Food and service quality standards are falling as are in particular of the East Chem bistro has been in the bottom 10% with

Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers

To ensure that my clientele get value for their money, I will make sure that they get the desired and right taste of food. This will be achieved by ensuring that the food served to clients is well prepared by well-trained personnel and high quality ingredients used. I will also offer

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Nevertheless, the majority of customers are very satisfied with the amount of serving along with the quality of their meal as well as the price paid. The strategy of being a low priced high value added has seen problems due to lack of customers which is affecting the bottom line drastically. This inevitable circumstance has put a hold on operations and started an investigation upon various neighboring competitors and their own strategies.

6.1 How does your retailer currently manage customer expectations? Describe in details at least 2 examples of messages it focuses on and their delivery

1.1: The relationship between customers’ needs and expectations are that the customer expects to be aware of the product they are purchasing from you. They expect the seller to be fully aware of the product they are selling and be able to answer a wide variety of questions regarding the product. The customer must be satisfied with the product they have purchased and the seller must be confident that the customer is likely to return and recommend the product/services to others.

The thought process behind purchase of a meal at the store is dependent upon the environment surrounding the consumer, the nutrition label used to entice the shopper, and the gender of the shopper. The environment of a store often mirrors the atmosphere in our culture in the aspect of rushed decisions. The store offers many brands and options.

The food retail industry is a highly competitive market. Therefore, organisations need to offer customers value for money. Customers always want the best quality products at the lowest prices. With such strong competition, it is very important for organisations to analyse and understand the customers’ needs, wants and expectations.

Brand identity is important. A solid reputation for high quality food and service is key.

To provide quality product, extensive menu of delicious foods, ensure customer awareness and loyalty and also have good publicity.

Education organizations must play their own role to provide a quality of service for students. There are research found that the most important factor influencing customer satisfaction is food quality (Sulek and Hensley, 2004). The findings of the study done by Liu and Jang (2009) stated that food quality, atmospherics and service quality are some variables that important contributors to customer satisfaction. It shows that there are always have a problem in providing food quality and atmosphere quality to customer towards meeting their satisfaction. Research done by Lee (2004), has shown that food quality and convenient location are important dimensions affecting customer satisfaction which is turn determines revisit intentions to institutional food service industries. Thus, it is important to identify these important dining attributes in the institutional foodservice operation especially in university dining facilities.

Product – Product can be defined as the goods or services which is made to fulfil customer’s demands and needs. While making the product company should take care about its quality and features must be according to the customer’s needs to satisfy them.

2. Then we need to understand the customers with whom we have been successful and why.