Questions On Online Hotel Management Essay

The Portman Hotel Company was a relatively small hotel with only 348 rooms and 21 floors located in San Francisco’s booming hotel district. It was influenced with Asian philosophy of services, to provide high quality hospitality to its guest at affordable rates. On paper, the hotel sounded like a great success, one that would definitely flourish amongst the competition. However, even with this philosophy, there were numerous problems that plagued the Portman Hotel. A few examples of these problems are the common mistake of fundamental attribution error (FAE), expectancy theory, as well as operant conditional theory. This essay will explain how these three things can potentially bring down an entire company very quickly.

  2. Data/Information Resources: Tendem Nonstop; Enscribe DBMS; Sun Microsystems UNIX; Intel Windows; Reducdant leased lines (WAN).

The goal of any hotel management training program is to increase the productivity of the employees and to educate and motivate managers. When the confidence of managers increases, their ability to implement and manage company strategy also increases. They also learn to mitigate internal conflict and train their subordinates to perform better. According to Peterson & Hicks, hotel management training is extremely important because of unavoidable changes that are taking place in the industry. To achieve continuous growth, organizations must reprogram themselves and take steps to retain their employees. This will improve their quality of service and give them an edge over their competitors. Some other benefits of hotel management training include:

1. Dello is a world-class PC company. Management believes that they understand their products and customers better than any outsourcing company; therefore Dello should provide customer service in-house. Ideally, Dello’s customer service department wants to handle all the customer phone calls. During peak hours, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle incoming calls. Dello’s switchboard system is programmed in the following way; A customer calls Dello at its 1-800 number. If there are 14 or less callers in the system waiting to speak with one of the customer service representatives, then the call stays within Dello’s system and the customer

Current financial forecast states that Canadian economy will decrease slightly to 2.2% in 2008 and then rebound to 2.9% 2009. It is highly unlikely that the price for land in the prime area – Downtown Montreal will decrease. In a year we can revaluate this decision.

Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially, Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’, however with the said objective having been achieved, the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration are one too many- two different hotels, two different ways of working, vast geographical expanse. The question now was, of the two vendors who had come to present their software applications, which application would most suit the

There are many things that can be negotiated, but to me one thing that should always be consistent is good customer service. Quality customer care is what turns single-time buyers into long-term clients. I believe that investment in client service will always result in returns, especially in the hospitality industry. I dream of becoming a Hotel Manager and I believe a Master’s degree in International Hotel Management at BMIHMS under the financial assistance of Australia Award Scholarship/Endeavour Scholarship will bring me one step closer to my goal.

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

Thank you the assistance and time in composing this report. Hoping you find it extraordinary and an excellent piece of writing to read as it was my pleasure to inscribe.

“Fuester von Volfnam, the council has spoken and has found you guilty of constant incidents of misuse of you power. In the beginning your efforts contributed much , but overtime, your mistreatment of the Shtejlni under your care has served not to better, but worsen our country. Therefore your title as Master of Hospitality is hereby forever stripped from you.”

The report bears the imprints of many people. There are many kinds of helping hands, to which I owe my sense of gratitude. So, I express my appreciation to all those, whose thoughts and insights helped me in understanding and completing my training. First of all I would like to thank my training guide Mr. Pradeep Reddy, who helped me throughout my project. I express my sincere gratitude to Miss Bindiya Jain- HR for her stimulating guidance,

In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.

| University of SharjahCollege of Arts, Humanities and Social SciencesDepartment of English Language & Literature