Questions On Performance And Quality Management

3921 WordsJun 21, 201516 Pages
ASSIGNMENT 4 PERFORMANCE AND QUALITY MANAGEMENT 1. Explain how customers will perceive the quality of your product and the importance of quality to your organization? 1 UNDERSTANDING QUALITY: Quality - The characteristics of a product or service that bear on its ability to satisfy stated or implied needs. A product or service free of deficiencies. Fitness for use - The ability of goods or services to meet customer needs. Frozen Pizza Quality: generally: flavour /taste, food safety, convenience cooking, appearance AND specifically – does what it says on the box (the product specification) – fit for use. Students should recognise that quality is a judgement made by the consumer and consumers differ in their view of what quality means. For example, a consumer might be looking for a frozen pizza that, along with being safe to eat, is high in protein, contains grain that was not produced with the use of genetically modified organisms (GMOs), uses meat products from animals produced under specific conditions, and has environmentally friendly packaging. Another consumer might be looking for pizza that tastes good and is inexpensive. Quality Attributes of Food Products include: Food Safety Attributes - Food borne Pathogens, Heavy Metals and Toxins, Pesticide or Drug Residues, Soil and Water Contaminants, Food Additives, Preservatives; Nutrition Attributes – Calories, Fat and Cholesterol Content, Sodium and Minerals,
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