Questions On The Health Care

1031 Words5 Pages
1. Health care, in order to improve patient safety, needs to create awareness of potential threats and understand the factors associated with them which high-reliability organizations (HROs) called collective mindfulness (Spath, 2011, p. 36). HROs use five principles to achieve this, which they can be apply to health care. 1. Sensitivity to Operations, which imply an understanding of the front lines operation from all levels within an organization (Spath, 2011, p. 39). Open communication is the foundation to build this principle. In health care, everybody interacting with patients, from physicians to housekeeping, must feel the responsibility to report possible failures with no the fear of retribution. 2. Preoccupation with Failure,…show more content…
4. Commitment to Resilience, which entail that all errors are not preventable (Spath, 2011, p. 41). Healthcare organizations must be aware that errors will happen, and a contingency plan must be develop. For instance, falls are preventable but they are going to happen. Therefore, a safety plan that involve notification of physician, radiography for possible fractures etcetera is in place to minimize the future impact of the failure. 5. Reluctance to Simplify Interpretations, which imply that complex problems require complex solutions (Spath, 2011, p. 41). Health care is a complex system with multiple areas involve with care and simple answers are rarely a solution. For instance, floor buffing in a hospital unit caused a patient to fall. A simple answer to this problem is to mandate the placement of a sign when buffing the floors. This solution may avoid problems but all patients may not follow instructions. A complex solution could be to contact the company and arrange service at night with less noisy machines. This will be a more appropriate solution since less patients wander at night. 2. Health care organizations face challenges adopting HROs principles due to the lack of open communication. Open communication is the foundation for Sensitivity to Operations, Preoccupation with Failure, and Deference to Expertise. Health care organizations need to change the belief that errors
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