Questions On The Hospitality Industry

Am I trying to make a recommendation? Yes, I will recommend various solutions regarding their overbooking policy and suggestions to address the negative attitude.

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

Mr. McKenzie was immediately uncomfortable with the policy of the hotel. In his line of business, he knew that a successful company would not follow this procedure, when booking a customer’s reservation.

The intention of this study is to compare these issues through the hospitality industry and understand where faulty procedures can take place, how can be detected and how significant

     First of all, the history of the confrontation between the patron and the hotel's front desk employee was clouded with expectations and assumptions. For example, the patron made a reservation for a room by using the hotel chain's national reservation center. This center, in turn, is obligated to give the information to the individual hotels so that the hotels can then honor the reservations

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

The process of banking out includes completing guests’ financial folios, adding additional guests to the reservation, turning off the phone’s for guest who declined the incidental hold ensuring no surprise fees, turning in any cash, checks, or vouchers collected during my shift, and accurately filing all registration cards collected during my shift. Double checking all my financial folios are correct at the end of the night is probably the most important element of banking out because I’m solely responsible for ensuring I took the Orange Lake incidental hold. The incidental hold is taken in case of any possible room damage and allows guest to utilize their room keys to purchase anything on property similar to a cruise. However, if a guest declined this hold ensuring I left the proper notations on their reservation is key. Additionally, because guests often come to the front desk to settle any balances occurred throughout their stay, it’s crucial that all money handled is accurately accounted for at the end of the night for accounting. Putting all additional guests first and last names to the reservation is another significant part of banking out due to safety concerns and the ability of room keys to act as credit cards on property. The banking out process has provided me with

The last rhetorical strategy is the cause and effect, which is to analyze the reasons of the argument along with the outcome of the effects. (course reader pg. 24). The authors’ will deliberate the importance of communication and what can cause the communication to be misleading. The causes of a misleading communication can affect the hotel, the employees, and the management. For example, “The terms such as ADR (average daily rate) and RevPar (revenue per available room) are unique to the hotel industry and must be explained if are used when training new employees” (pg.95). These terms are very important to learn especially when the employee is working at the front desk. The terms are ways to know how much a room is for a night and how many

As a hotel, the overbook policy protect the hotel against no-show guest. The overbook issues are usually very accurate because our management make sure there is always room available; however, this is a rare scenario where there are less no-shows guest than expected. The way it works is a room is guarantee if the guest use their credit card to reserve the room. If the guest end up not showing up, their credit card will be charged. This policy and rules are send to their email when guest make a reservation.

Ayoun, B., Palakurthi, R., & Moreo, P. (2010). Cultural Influences on Strategic Behavior of Hotel Executives: Masculinity and Femininity. International Journal Of Hospitality & Tourism Administration, 11(1), 1¬21.

In the case of the Hamilton hotel, Snow needs to make a decision as to if 60 additional rooms reservations should be accepted which could lead to overbooking (Weatherford & Bodily,1990). It is a problem of capacity utilization that is being faced in this particular case where revenue maximization is aimed while minimizing customer dissatisfaction.

In this report I will explain the legal significance of a hotel booking and the consequence if there is a breach of contract. I will start by explaining the significance of having a contract, what the contract entails in relation to cancellation and the consequence of a breach. I will include the statutory rules relevant to the conflict to the compromised solution.

▪ Lastly, is the guest relations’ impact, ABH should consider if loyal guests will be upset if they cannot reserve a room at the hotel during the periods when the cricket home series is playing and if it will weaken their bonds with the hotel.

We would take this opportunity to first of all, express our words of gratitude to Mr Armooghum, who has been present for our queries. He has helped us a lot in solving confusions. The lectures have been helpful for the assignment, which have been one of the motivating factors.

As Reisig and Chandek (2001) discussed the expectation is formed in order to identify the factors of service satisfaction, based on their knowledge of a product or service. This can be implied that a customer may estimate what the service performance will be or may think what the performance ought to be. If the service performance meets or exceeds customers’ expectation, the customers are more likely to be dissatisfied. On the other hand, customers are more likely if the service performance is less than what they have expected. As mentioned earlier, a greater number of satisfied customers will make the hotels/inns and resorts business more successful and more profitable.