Questions on Operations Management

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Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described, along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed, including the impact of information systems. Finally, the interaction between operations and other business functions are described. Answers to Discussion Questions in Textbook 1. Define the term operations management. Operations management manages the resources needed to produce the company’s products and services. It involves managing people,…show more content…
Customers go directly to the restaurant where they are served quickly by the staff. 9. What are the three historical milestones in operations management? How have they influenced management? Three historical milestones are the industrial revolution, total quality management (TQM) and global competition. The industrial revolution changed production processes from a labor focus to a machine focus. TQM caused managers to be more focused on quality and preventing defects. Finally, global competition caused managers to further increase their focus on quality, realizing that to not improve was to “lose the race.” 10. Identify three current trends in operations management and describe them. How do you think they will change the future of OM? The lean systems concept is a current trend in operations management. This involves taking a total system approach to creating an efficient operation. This includes concepts such as just-in-time (JIT), total quality management (TQM), continuous improvement, resource planning, and supply chain management (SCM). Companies are using the Internet to reach out to customers, and suppliers directly. Amazon.com has been able to sell books and many other items directly from its warehouse to people like you and me. The Internet is changing how the supply chains work since we can now eliminate the “middle man” or distributor by selling directly from the factory to the final or end customer. Companies can also ease

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