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Quicken Loan Strengths And Weaknesses

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Strengths:

Anna greets the client politely and offers empathy for any confusion.

She does a good job providing the details regarding the deposit refund, confirming the credit back to her account and in regards to the remaining balance of the 3rd party costs.

The email is polite and professionally formatted.

Inch:

Punctuation-( missing comma) On January 26, 2017(,) Quicken Loans refunded $99.28 back to your credit card.

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