REF Quality Care

Many healthcare leaders are advocates for, and believe that patient engagement and experience has gained true importance and value in improving healthcare quality, it has easily become the ‘heart’ of the core definition of ‘quality care’. It is clear that patients are able to provide expertise beyond generic feedback on ways of improving the patient experience.

Patient satisfaction surveys will also help potential patients understand the environment they are about to enter. If a staff is rude and curt than the public will have access to this. Essentially, this will encourage health care providers to give optimal quality of service to each and every patient. Of course, it’s important that a patients expectations are not too grand. Nothing in life is perfect and people should understand this. Busy hours and numerous patients can cause fatigue. After all, health care providers are still human. Perhaps if all physicians were machines then we could expect them all to be perfect. Performance of medical procedures will enlighten a patient of how well a hospital is able to provide a service. This in turn will allow consumers to make the best choice when selecting a facility for providing care. Someone needing back surgery should be able to locate and choose a facility right for them. If a facility performs poorly with back surgeries, the public has a right to know so that they can avoid this. People have the right to make the most well informed decision. Facility treatment of patients should definitely be transparent. If a facility is trying to hide something it can’t be good. People have the right to know how well a facility treats their patients. This also encourages a facility to always do their best. Ultimately, everyone wants

1. The service user and his/her care team including any advocates, make parallel around a common understanding of what is Important to the individual now and in the future.

The importance of continually providing knowledge and practice is to keep up with the constant changes that are happening all the time. Globalisation and technology have made changes in health and social care at a rapid rate. There has been a significant change in the way that care is being experienced and there are higher expectations in the quality of care. A more personal approach is required and accessibility to training resources ensures that we can all be the best in our job roles and in line with legal requirements. There are opportunities available now, thanks to technology advancements, to share responsibilities across the board, we have better access to other partnerships,

Critically analyse how clinical governance can ensure accountability of individuals and teams and that nursing practice is safe and of a high standard?

You must be able to understand what the person requires, act on it from the initial information until the matter is concluded, pass on the information to the relevant person/s to ensure the patient’s needs are met, this process takes time to have faith in your colleagues, to challenge them if you feel the right

If the professionals work well together the service for the service users will be efficient, as both of the professions can communicate effectively with each other. So therefore, this means that the treatment, planning of treatment or care for the individual will be enforced and provided with much better devotion. This also means the professionals can pass things through to each other and will be prompt, as appose to if they were not working well together then there would be delays on things such as results, x-rays, files/documentation, etc; so, it is compulsory for the professions to work well together. If they’re working well together both professions will be attentive during all times, as opposed to if they were not getting on, then the outcome of this would have been that they are appalling at their job and the professionals would be perceived as incompetent by the service user, etc. In addition to this, this also means the service user will feel very insecure, unsafe and would feel much more stressed or nervous as they may be conscious and cognisant about the fact that they can see and acknowledge that the professions are not communicating effectively enough, to give the service user the best form/quality of care. The service user might feel that they’d be safer elsewhere or with other members of the professional team (who will provide the service they are require).

staff, the skill level of the nursing staff, and the education/certification of nursing staff” (ANA, 2015). These

Internal and outside auditors have a heavy role and responsibility in performing audits, preventing major accounting errors, and following (GAAP) guidelines. Several duties comprise the role of internal and outside auditor to follow specific protocol and ensure ethical standards are priority. The National Health Care Billing Audit Guidelines are relevant to address as well as why audit failures happen. Finally, how internal vary from external audit and why audits are overall important to health care organizations. It’s vital for health care organizations to maintain all necessary standards to conduct proper audits and uphold ethical standards for the financial health of the organization.

A basic part of modern age humanity is dignity. It is self-imposed pride that is susceptible to damage through the verbal and physical actions of others. Hospital and clinical settings can leave a client’s dignity vulnerable. It is where people, now clients, are weak and in some cases unable to function like they once did. This can wound their dignity, but it is the duty of nurses to preserve it. Through respect, support, and by relieving pain and suffering, nurses work to preserve the dignity of their clients. Likewise, nurses are able to easily damage the dignity and integrity of their clients through inappropriate behaviour, a lack of respect, and being irresponsible while on the job. A passage published by a hearing tribunal from the College

‘Listening to how patients feel about their care and treatment is one of my personal priorities. Knowing that patients feel safe and are being given the care and attention they need makes me feel that I am doing what I can each shift to improve their care’ (National Quality Board, p72 2015).

This essay will look at the ways in which quality can be reviewed in Health and Social care agencies. It will then go on to analyse these methods and look at the problems that these can present, and the opportunities to move towards 'best practice '.

A manager should make sure that the resources that are provided to the staff are useful, effective, and helpful. The manager should ensure that they have the adequate amount of resources and tools in order to complete there work and job. When it comes to the issue of nurse staffing ratios, the manager has the responsibility of making sure that the unit is staffed to meet the demands of the patients and there level of care, or acuity (GCU, 2011). Utilizing there skills in leadership, quality care, people and communication can all be of benefit. Leadership skills, such as leading by example, are necessary for nurse managers. Quality care skills can be beneficial to gather the necessary data and provide adequate staffing to promote and improve overall performance. People skills are used to interview new employees and hopefully increase staffing

Service improvement is arguably one of the most important challenges facing the National Health Service (NHS) today, as both patients and service users search for a ‘good quality’ service, and expect services to be both efficient and effectual. All staff within the health service need to be educated and competent in their roles, in order to be able to offer a service that is beneficial to the patients that make use of it.

A clinical audit is a quality improvement process which aims to improve care through a systematic review of practice against evidenced based criteria, followed by the implementation of change (Healthcare Quality Improvement Partnership, 2011). There are many different audit cycles to choose from which could be confusing for practitioners (Dixon & Pearce, 2011). The audit cycle pictured below (figure1) was selected as a bases for this project because it is simple to use and emphasises the importance of maintaining improvements.