RWT1 Research & Business Report

Its old platform was based mainly around e-mail, which was unable to reach its largely mobile workforce and did not allow the company email service to connect with employee’s mobile phones. Their current platform which the companies uses is an Intranet portal to support worldwide collaboration and communication of corporate strategy which is provided by Microsoft® Online Services and Microsoft on-premises software. Another advantage of using this information for this decision

Contrary to the situation at E-Z RP, there is no linkage of customer service representatives to development teams. For instance, CRSs are often the last to gain access about new information or new products. In terms of the organization of customer service, E-Z RP uses a specialized call center where customer service representatives deal with a single product. At Datatronics, the call center is centralized and CRSs deal with all products. E-Z RP uses the second tier support while Datatronics uses a minimal second-tier support. In terms of the training of CSRs, Datatronics only provides minimal on-the-job training while E-Z RP provides extensive training. Datatronics hires employees with basic customer service ability while E-Z RP recruits employees based on customer service skills, business knowledge, and communication ability. The performance metric at E-Z RP is the level of customer satisfaction, while the metric at Datatronics is the time on call or between calls. Although Matt does not intend to reproduce E-Z RP’s customer service system at Datatronics, these are the key issues that he ought to consider in making recommendations for changes at Datatronics.

Organisations are now faced with new and improved ways to provide basic services to customers and a major challenge for managers is to locate the most appropriate technology innovations for their business.

This proposal will discuss all key aspects needed to ensure a seamless transition and implementation of an automated sales force CRM, or Customer Relationship

The recommendation I would be to hire additional helpdesk personnel to manage the increase workload users will encounter with the implementation

After reading many articles about Cloud Computing I saw the bright future for these types of cloud services. Aside from educating myself on this topic I feel that this could be beneficial to my fellow Computer Technology peers to address their client or employers cloud needs as well as people who are going to start a business and are looking at the options available to address their companies demands.

IT organizational restructure includes; hiring 3 more application developers and hiring two more people in the networking team in order to reduce the number of the networking issues for the applications maintained within WW. Application developers will decrease development time of the applications. Current implemented technology for the accounting processes, route optimization, freight tracking and fleet maintenance will need to be improved. All these applications are based on an older technology. In order to improve the overall functionality and to reduce the cost associated with IT requires the organization to implement a cloud computing based ERP solution systems. This system will improve the overall performance and will reduce the cost associated with the implementation. The cloud based applications can be accessed from anywhere and anyone authorized to access the system can access the system easily. The next set of changes that are required in the internal IT strategies are the improvement in the internal processes; all the internal operations are managed in a better way through the new systems. The new systems are targeted to improve the overall operations within the organization (Chand, S 2014). The next change in the IT internal strategy is the IT portfolio. IT portfolio includes implementation of the

This allows users more control on how they spend their time instead of being dependent on being in front of a computer. I know as a Google Drive user that it has helped me stay productive by storing all of my school work in their cloud storage. I can work from my phone or on any computer and it all works the same. I believe Google Drives consistency between operating systems and devices is what makes this application so nice. No matter what I am using Google Drive on I can feel comfortable using it.

This report reviews three different compensation strategies PepsiCo can develop and implement within all of our PepsiCo. Brands and businesses for our employees. Compensation is one of the most important and rewarding factors for our employees based on our organizational health survey conducted in 2011, so a thoughtful and thorough approach should be taken as we think about

Rock Solid Industrial Parts, Inc. (RSI) is not well prepared to expand their business to cover the entire west coast and mountain states. In case of RSI, the company is not very technology oriented. Most of the works are being done with desktop computers. Many processes depend heavily on paper forms. Excel and Quicken are only two computer programs being used in the company. The company has an undeveloped, simple and basic form of online presence and a plain old telephone service system for business activities. Besides, most of the employees are conservative and older. They don 't want to try new technology, social platform and services such as Facebook or SMS text message that could be used for faster

I recommend this internet service because the staffs can talk to customers or vendors online as well, in other word, now people can do business through the instant messenger direct rather than use the traditional method like phone calls. In the company, the staffs can send and reply instant message in real time without face to face, meanwhile the work report can be shared during the instant chat session. And I think it can increase the relationship of the

Centra is a pioneer in software eLearning in the fast-growth market. However it faces the threat from WebEx, who sells exclusively over the phone. Now, It is debating how to modify its go-to-market strategy and how to add telesales to improve sales force productivity.

Mr. Clancy referenced his report on slides 94-110, summarizing the Online Auto Sales and Online Account Manager projects. He spent time on the mobile format stating that new technologies are being used causing us to engage outside consultants. He reported our website traffic is increasing and mobile device usage is at 20-25%. Mr. Clancy summarized the CRM system project reporting the pilot began in March with 40 Agents which has expanded to 90 along with Marketing Associates. Additional functionalities will be rolled out in phases which will likely carry over for the next two years.

The two main products of the company that we develop and maintain are TechBase and chatnels. TechBase is a directory data analytics platform for tech associations that collects and analyzes publicly available information of global and BC-based companies into one simple database. With this, stakeholders can access and discover companies and people in the BC Tech community, and startups can easily search for investors for funding. Chatnels is a modern chat switchboard platform aimed at achieving a more responsive customer service and reduced support work load; one of its main features is an auto-attendant bot, which is capable of handling customers’ inquiries while a customer service representative is idle and provides convenient access to business

Extended human-relations reach: Cloud based solution providers able to keep better employees who will monitor the system software. They can increased the security such as reference checking, security and background checking and screening like polygraph.