Raleigh & Rosse Case Study

1969 Words May 15th, 2013 8 Pages
Raleigh & Rosse Case Study
HUMAN RESOURCES MANAGEMENT

FALL 2011

1ST SEMESTER, 2ND HALF

Performance Appraisal and Management “Raleigh & Rosse: Measures to Motivate Exceptional Service”

GROUP 2 TD: Ana Vasques #884 Catarina Araújo #974 Isabel Simões #868 Marcelo Fontes #959

Human Resources Management Raleigh and Rosse (R&R) was founded by Michael Raleigh and Conor Rosse in 1911 as a saddler and equestrian shop. Throughout the years, it became a privately held specialty retailer of luxury goods. Considering that luxury retailers unusually discounted prices and could also access the same luxury goods brands, R&R used the costumer’s experience and his relationship with the company as a competitive
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In order to establish the “Ownership Culture”, Brian Rosse also invented and developed a performance appraisal for which he gave the name of Sales-Per-Hour (SPH). We can define performance appraisal as the process through which an organization gets information on how well an employee is doing his job5. This new system homogenized the metric of measure for sales associates and store managers. In our opinion, this was a negative strategy since different levels of employees have different means to contribute to the company’s value, therefore different types of employees demand different metrics of performance measure6.

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Collings, D. & Mellahi, K. (2009). Strategic talent management: A review and research agenda. Human Resource Management Review, 19 (4): 304-313 2 Madsen, T., Mosakowsi, E., & Zaheer, S. (2003). Knowledge Retention and Personnel Mobility: The Nondisruptive Effects of Inflows of Experience. Organization Science, 14 (2): 173-191 3 Noe, R., Hollenbeck, J., Gerhart, B. & Wright, P. (2008). Human Resource Management: Gaining a Competitive Advantage. McGraw-Hill. 4 Madsen, T., Mosakowsi, E., & Zaheer, S. (2003). Knowledge Retention and Personnel Mobility: The Nondisruptive Effects of Inflows of Experience. Organization Science, 14 (2): 173-191 5 Noe, R., Hollenbeck, J., Gerhart, B. & Wright, P. (2008). Human Resource Management: Gaining a Competitive Advantage. McGraw-Hill. 6 Deanne N. den Hartog, Paul
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