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Essay about Rational models and self evaluation

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My supervisor requested a self-evaluation in connection with an upcoming annual performance review, the self evaluation was meant to answer questions regarding
A certain customer service decision and accommodations made by me that went beyond company standard operating procedure and protocols.
Conio-caca Graphics Imaging Corporation ordered my team to perform a systems installation for a small publishing company in North Miami. The installation was to be performed according to company standards; first the hardware which included an image setter and then a “Mac Server” running OS 10 (Operating system version 10) followed by installing specialized software to interface with a desktop publishing application.
Upon completing the installation …show more content…

Later, the customer was able to order a CD-ROM from Apple, which arrived in several weeks but had no problem getting his work out during this period.
CRITERIA
The rational model assumes the solution with the highest sum should be selected as the optimal decision. The identified criteria (7); customer satisfaction, operability, reliability, minimal interruption of his business cycle, quality service, the application of Hi-tech solutions to Hi-tech problems, compliance with company protocols. Seven criteria have been identified, each given an equal weight of 1 point for succeeding and, – (minus) 1 point for failing. Alternative 1 (leaving the client high and dry waiting for a CD-ROM) presented as 6x -1= -6 +1 (+1 for compliance with my supervisors decision) produced a net result of -5. Computing the optimal decision (Bazerman, Max H. Judgment in Managerial Decision Making, 5th edition. New York: John Wiley & Sons. 2002), meant using the same criteria applied to Alternative 2; assisting the client toward getting the system operational and still comply with company requirements. The seven criteria yielded 6x1= 6 –1 (-1 for not complying with my supervisors decision) resulting in in an optimal decision net result of +5.
EVALUATION
During the self evaluation in connection with this

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