Essay on Raving Fans

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

The company’s people-driven values and assumptions about employees are that productivity and employee performance are the means the means to achieve customer satisfaction. It is

I disagree with California’s ban on the word “Redskins”. Schools in California should not have to change their mascots because of a word. The word “Redskin”, in my opinion, is not offensive. California is making a big deal about the word “redskin” when there’s more important things to worry about. I don’t understand how banning the word “reskins” is setting a shining example for other states across the country. That’s why I disagree with California’s ban on the word “redskins”.

Coming from a New England sports fanatic family, I have listened to WEEI Sports Radio for as long as I can remember. Whether it is driving to school in the morning, listening at work, I always will check in with my favorite New England Sports radio hosts, John Dennis and Gerry Callahan.

This makes it an important skill to be able to see what they really mean. For example, if a customer is silent, it is important you recognize it and start to ask more sincere questions so that the customer opens up, and informs you what they want. The third and final secret to creating raving fans is learned from Andrew, the manager of a chain of gas stations. The secret is “discover what the customer wants – deliver plus one”. This means that it's important to always deliver, no matter what. Consistency is the key. The "plus one" part refers to slowly improving your service so that it’s easy to stay consistent. There's no point in trying to deliver a service that is too big to consistently be there. If you improve by one percent per week, it will make a huge difference after only a year. Customers will become a raving fan if they know they can come back and count on the same great service.

* Teams need to understand how they measure success. Will you be happy with net income to revenue percentage of 10% but a low customer satisfaction rating?

What do the words Cracker, Kike, Nigger, Jap, Chinc, Faggot, Queer, Dike and Spic all have in common? They are all derogatory remarks that humans call one another on a daily basis. Why can people use these terms and not have to worry about receiving any punishment or any ridicule? The reason is because of the First Amendment right of free speech. The first amendment gives people the right to basically say anything that comes to mind whether it is something nice or something like a derogatory remark. The first amendment is good and freedom of speech has its advantages like most things, but however, it also has its disadvantages. The disadvantages are that people can say words that are extremely hurtful

have a deep love for the music of Rage. He is known as the "heart" of

Being told to “take pride in what you do” is a phrase common in the athletic world. From work, to sports, or even just doing your school work, elders always tell us younger generations to “take pride in what you do”. Taking pride to what they do as an athlete is something coaches, and parents pound in athletes’ heads every day. But, what is pride? How do inexperienced athletes have pride in something when nobody tells these athletes how to fulfill this this aspect of “pride”?

I been in the military for about 22 years and time and time again in the cafeteria, maintenance facilities and gymnasiums, I looked towards the ceiling and have seen some of the biggest fans in my existence the other unique item that caught my attention was the name which is Big Ass Fan and it has a donkey along with the name. The fans are about 50 feet in diameter and very quiet during their operation, The actual name of the company like I said is quite peculiar, the name of the company is the eye opener Big Ass Fans. The company was born in 1999, they made their mark selling massive ceiling fans that spun slowly but moves astounding amounts of air. The initial name of the company was HVLS (High Volume, Low Speed). Years later they

"If industry is to be successful in dealing with public opinion . . . it must learn the language of the people, it must consider the study of public opinion as important as any phase of its operations. It must recognize that public opinion can be measured, and utilize the increasingly scientific methods developing today for gauging it"(Ross)

The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Customer satisfaction is the backbone to being successful with in a business atmosphere. Steve and Dana were obviously not satisfied because their experience did not match their expectations (customer satisfaction was not reached). For this

“Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value."