Recent Customer Service Issues Within Cricket Equip

Section 1 – Understand the factors that affect an organisation and the customer service role

Improve the customer service and make sure the customers give no complaints and make sure they are satisfied with all the services provided by the company and keep close contact with the customers and be very friendly with them and keep them happy. Give the regular customers’ high discount and encourage them to come more often. This is our main goal for us to achieve because we want to make sure the customers are satisfied with our services.

4) They should improve customer service and develop a user-friendlier web site that will enable customers to purchase online more easily or get better access to information on the company's products. This approach

Customers complaints and feedbacks are very important to any organization it helps the individual organization to improve its product and services.It also helps to introduce something new in market.It could help the organization how to improve customer

Key questions should be related to the personnel and the organizational structure, whether local staff to be in the front line “interact with the customer”, positions and titles for local employees and for the international staff.

Introduction: The project was to introduce new customer complaint process. There is the introduction of new website with complaint forms and company information. In addition to this, there is introduction of new process for complaint assessment. It was developed, because the old complaint system was not very effective and there was no proper complaint tracking page.

Section 1 – Understand the factors that affect an organisation and the customer service role

In order to meet these key requirements there are certain things staff should know or be in the process of learning. A few of my personal requirements include:

Due to the above the management is interested in measuring the current level of customer satisfaction, identifying the events seen as most unfavourable by customers, and proposing and identifying possible courses of action most preferred by customers. Corrective actions include assessing and improving the quality of service provided when answering to customers’ inquiries, providing periodic training to division’s employees in order to maintain a high level of expertise, improving

Gather information about its potential and current customers, this helps to understand the customer, improve their services and make more informed decisions hence reducing risk.

It is vital to monitor the effectiveness of communication systems and practices, within my job role I monitor

In one stage of communication, the quality of conversation can be improved when the workers are engaged in active listening. For instance, note taking during meetings which challenge both individual listening and writing skills, encourages co-workers to improve their sort-term memory to be more active later that day (Hybels & Weaver 2008,). It helps listeners to verify their understanding, and it gives the other person an opportunity to elaborate on main point of the information. Active and effective listening behaviours have a huge impact on the growth of business in the work place, because it shows the interaction between co-workers and how they deal with problems in their environment (Eunson 2012). Active and effective listening demonstrates the ability of workers to hear and feel what the other people want so say without judgment. Thus, active and effective listening skills have positively impact on the workplace.

Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement

To understand the customer gap like, what the customers expect from the company on various parameters.

Themes explored include the value of complaining, customer satisfaction, widespread industry complaints, and tools and methods of resolution.