Recommendation on the training offer:
Benefits of this training offer Disadvantages of this training offer
Staff become more competent at their jobs
Staff become more flexible
Staff motivation increases
Increased productivity
Changes become easier to introduce
Fewer accidents
The organization’s image improves e.g. when dealing with customers
Reduced waste Once fully trained, staff may leave for better paid jobs
Financial cost of training may be high
Work time is lost when staff are being trained
Quality of training must be high for it to have a positive effect
Based on the above analysis, I recommend to select / reject this training offer.
Kind regards,
Thien Tuc Nguyen
Assessment Task 3
Part A
To: ling@barklycollege.com
Subject: Discussion of Yuko’s case
Dear Ling,
1. Discuss the conflict resolution process that you would use to resolve the workplace situation.
Conflict is a complexion element of human communication. How we control conflict still, is significant. Conflict controlled indisposed can lead to an extent of adverse result: it can weaken connections, produce and fetch up emphasizes, and clip company productiveness. Conflict controlled well can conclusion in problems being find solution in a timely and advantageous manner, modernized friendlies between staff and consumers, raise steadily productiveness and even new methods for doing pursuit.
In this workshop, participators will equip a full of knowledge about:
Differential kind of conflict
Your acknowledgement to
Conflict does not always come from bad decisions, but it can also arise from disagreements over a wrong decision. De Clercq, Thongpapanl, and Dimov, 2008). Academy of Marketing Science report shows that companies who works toward goals and growth often encourage conflict to make the best decision. A conflict also brings the best out of employees as it allows them to be free and individuals bring their own unique ideas and experience. (Stravato and 12, 2014, p. 18). Also, it gives the individual team member the ability to act independently. Nevertheless, in order, this to work team members must maintain the strong relationship that allows them to work together effectively. This link with destructive conflict because destructive conflict tends to create inequality and unevenness of power. Often employees feel they are judged negatively, which leads them to lose focus and confidence. Also, employees experience frustration during the conflict as their voice doesn’t have value towards decision making therefore, they tend to avoid communication with co-workers which might create additional
In conclusion, managing conflict sometimes is very difficult, but with great leadership skills it can be a little easier. Although you may gain close friendships with your coworkers, there are times you have to put your foot down. When conflict arises in the workforce, you have to set a meeting with the worker or workers involved in the conflict, talk about the situation, and provide them with feedback. Conflict in the workplace can cause a lot of problems between the workers or customers. So, therefore, there are some things you can do to provide effective
In any environment where two or more people interact, conflict is unavoidable and is a normal part of everyday life. Learning how to deal with conflict is crucial. When conflict is mismanaged, it can cause destruction in an otherwise functional environment; on the other hand, when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between the people involved.
Traditionally, conflict was ignored, avoided or overlooked by management. However, over the past few years, it has come about that some conflict can help the production of the organization if that conflict is cultivated properly. It is important to remember that “managers must be able to handle conflict in a functional manner.” (Satterlee, 2013, p. 173).
A conflict within an organization occurs due miscommunications and differing beliefs, decisions, or actions. Conflicts can be very stressful and can create problems in the workplace if not resolved. Effective collaboration and teamwork are important for avoiding conflicts in any given organization or entity.
A positive conflicts have a positive consequence, it helps in making better decision and to be aware of the external environment. Most of the time, the employees are affected by the magnitude of negative results. Leaders need to recognize the main six conditions that cause conflict in an organization which are interdepent, differentiation, scarce resources, incompatible goals, ambiguous rules and communication problem. Once the cause of the conflict is known leaders or employees could apply the five category model of problem solving, forcing, yielding, avoidance and compromising tactics to resolve conflicts. In some situation, a third party might be involved to resolve a conflict as a mediation, arbitration or inquisition and use the conflict management approaches.
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of
Conflict that naturally occurs within every organization, while there is no way to completely end conflict you can learn to manage it. Conflict is very tricky, it is on most cases a necessary evil, conflict coexists with order and coordination in an organization (Liu & Inlow & Feng, 2014). However, the more you know about conflict, such as, the different types or why it occurs, the better prepared you become once you are presented with conflict.
Generally speaking, conflicts are relevant to any human existence. What is worthy of note is how these conflicts, when they occur, are managed or handled, because they would mean so much for the success or failure of the organization. For example, if an organization is to achieve its objective, it must be willing and able to handle conflicts in a functional manner. Organizational conflicts are the discords that arise when the goals, interest or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another’s attempts to achieve their objectives. Conflict is an inevitable part of an organizational life because of different
Many conflicts can be seen to arise as a result of a breakdown in communication. A key issue, therefore, in preventing conflict is the importance of ensuring that communication takes place as effectively as possible. Conflict frequently
In modern business, organizations deal with global partners and conflict often arises because of different outlooks, objectives, and policies. IT solutions are common in modern business to not only resolve conflict but to prevent it from occurring. In many cases
Conflict is a "state of disharmony brought about by differences of impulses, desires, or tendencies" (Rayeski & Bryant, 1994). Although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working
Conflict management is the most important factor which needs to be capitalized in an organization for it enhances good coordination and integration between the employees and management in order to ascertain quality performances and productivity. Conceptualization of this factor strengthens the relationship between the employees and managers in an organization; hence it is easy to achieve goals and objectives. Moreover, conflict management plays a crucial role through which it enhances stress free situations between the individual employees, it is very fundamental to handle conditions and situations which are volatile in an organization in advanced stages for it facilitates the implementation of productivity ideas. The scope of conflict
Present day organizations operate in a chaotic environment where they often look for actions that will enable them to advance their competitiveness and performance. In both our private and professional life, conflict is unavoidable. Though some of us try to evade conflict, it is quiet impossible. It is completely normal to desire to evade conflict. The efficient management of an organization conflict entails an indulgent of the basis and nature of the conflict in the workplace. Conflicts frequently come about because of view of mismatched interests between employees. Prudently, it is worth focusing on interpersonal conflicts, resolutions and the outcomes of such conflicts.
4) Evaluation 5) Documentation. The training must be planned in such a way that the training should be integrated with the day to day work activities of the employees. Once the plan is made it has to be discussed with the trainees so that the trainer could know the drawbacks of the plan and also can get the involvement of the trainees even before the start of the training. Also during this time, the trainer should also use the planning time to know about the trainees, needs of the organization and related documents, to ensure that his plan is going on as intended. After planning is made on what training is required, the next important step is to decide on when