Reflection Journal : Managing Service Delivery

As I was growing up, my parents would make me practice over and over again a certain material I would be struggling with in school or anything they thought I needed to improve on. They would always tell me that practice improves, they are strong believers that we (or at least me) learn best by practicing and doing. Therefore, I have learned that I personally gain better knowledge of concepts or a specific thing by practicing it. I also, consider myself an auditory learner. Seeing stuff clears my thoughts and directly seeing it really helps organize my mind. I specifically like when stuff have a representation that I specifically see and gain knowledge from. I consider myself a strong visual learner rather than auditory because

Throughout the class, many aspects of the curriculum were seen as useful in future social work practice. Before this course, in other course work, treatment planning and goal setting was often something that was reviewed briefly, yet within the coursework of the capstone seminar this matter had been gone over in more detail. Within this course, it was possible to gain more insight into a more balanced way of setting treatment goals that included conversations with the client concerning what they desired out of treatment in addition to what was needed. This aspect of the course was particularly useful when it came to working towards the development of the treatment plan with the client who was presented during the case presentation, Sarah.

When I reflect on the reason I decided to take a career in Human Services more than 20 years ago. I have to remember it was because of the mission and values of most agencies. Most Human Services strive to improve the quality of life for the population they are serving. However, there are agencies with missions to improve the quality of life but therefore reality is to improve their banking accounts. Although, salary and benefits are vital. They are not most important and will not have the most influences in my decision to work for an organization.

The day started off fairly well. Hatfield hadn’t told his students I was going to be observing, and thus they assumed I was his daughter or a substitute teacher. After giving the students their bellwork, he quickly dove into the lesson. Hatfield had taken a day leave the day before, so the classroom was a bit scrambled with what they did with their substitute. It was an interactive day with videos, discussions, and written work. The good thing was that he really seemed to love what he was doing and could keep the students under his reigns fairly well. There were some attitudes from some of the students that he dismissed with ease and it was palpable that he had been doing this for years.

I have reflected upon previous experiences within university; contrasting performing our first group presentation to a recent group presentation experience. I perceive a vast improvement however again there is still margin for improvement and gain in confidence.

My role in my service learning position is at Tri-City Church (also Community Bible Church... as there is currently a merge going on) of Vista, CA. My position is primarily to care for the needs of children while the mothers are able to take a break to meditate on the sermon. This care includes feeding children, playing with them, soothing them, taking care of their toileting needs, and helping sign in and out the children to their parents or family members. While I am already fairly comfortable with this routine (as I have been doing it for some time now) there is still the occasionally apprehensive moment. Occasionally I have trouble connecting with the parent's if their new to the area. Earning parents' trust can be a difficult thing to do.

Today I met with Teri to present my service learning project to her. I explained to her that I had made a brochure to present all the information about depression to her and that she could keep it. I felt nervous and anxious about presenting. In my brochure I included a brief definition of what depression is, predisposing factors, signs/symptoms, complications, treatments, medications, prognosis, ways to relieve stress/anxiety, and resources to gather more information on depression. As I was presenting my project I began to feel more relaxed and at ease. I tried to make my brochure as brief as possible, so that it was easy to understand, but include all the information needed as well. I feel that I did a pretty job of meeting this goal. I went

Reflective Practice, according to Howatson – Jones (2013), is “defined as a process that develops understanding of what it means to be a practitioner and makes the link between theory and practice through the practitioner consciously thinking through the experience (Howatson – Jones, 2013, p8). Reflective Practice is useful tool for health professionals to help them continue learning career and enable them to learn and improve from their own professional experiences (Bright Knowledge, 2014 p1). This essay will give an overview of the benefits of implementing Reflective Practice and how it improves patient care and outcomes and how it promotes nurses to keep up to date with current professional skills. The essay will look at some possible limitations

During the spring semester of 2015, I took the Service-Learning course in psychology (Psych 410). The general structure of this course included attending a 70 minutes long class on Mondays and Wednesdays to learn about service learning from the psychology field perspectives, reading scientific articles, conducting literature reviews to broaden my understanding of the subject, and in class constructive discussions with my colleagues. The course required 50 hours of community service at any local organizations or schools. From February 24 to May 8, I volunteered at the Arc of southern Maryland, an organization that provides residential services for individuals with intellectual disability. This organization has several homes in the Leonardtown area. Each home has four to five residents that are grouped based on the developmental disability conditions. As part of the class, I was required to write eight reflection papers about my volunteer site visits that were minimum of one page. Additionally, the class required me to develop a hypothetical program that would be beneficial for the individuals that I worked with.

As class when by we notice that he wasn 't has mean as we thought he started talking to us more and more about the course not about

This week in service learning we had a discussion about the election and politics in general. Personally i’m not really into talking about politics because it just ends up in a heated debate. People get mad about talking about it but they want to keep talking about it and I just don’t have any interest in talking about it. I feel like if I were to say something people you just bash what I had to say so I just listened. We also worked on the service project fundraiser for the Children's Museum. I think that this fundraiser is going to be a good turnout and raise a lot of money.

This journal reflection will discuss my expectations for the course, interests in learning, and how I plan to use the course to aid in my work in the adult education field.

To analyse the presentation and teamwork I need to be able to understand everyone has different experiences and different ways of working and had their own view on teamwork. My confidence grew as I got to know the team. Giving the presentation has helped me with my confidence, which I will need when I am working in the health care. I have also learned to speak up more and encourage others to take part when they where being quiet and not pulling their weight. It was good to do research using the appropriate methods, looking at journals and professional sites. I managed to hold it together during the presentation in front of everyone. I knew the presentation was not going to go as well has it could due to the lack of practice. The reason I was so nervous was

Coming in this semester this was one of only two classes I decided to take. I had never take any classes with ODU and want to “get my feet wet”. I can honestly say that if all my classes run as smoothly as this class has I will have no problem completing my Human Service degree.

Throughout the day working with each student I noticed myself stressing quality service with their patients, therefore the leadership principal I utilized in my role as team leader was “Build a Culture around Service.” Every patient has different needs and those needs should be addressed through the care we provide as student nurses. Our service applies not only to the patient, but to the patient’s family and friends who are there visiting too. Working with the students I tried to stress how important the little things are. For example, one patient was tired of being in bed and she wanted to look out the window at the snow falling. Together with another student we got her out of bed and extended her oxygen, IV lines, and pulse oximeter as far