Reflection Of Client Scenarios

I: CM guided client through ISP goals. CM inquired about updates related to the client’s housing goals. CM used open ended questions to inquired about the client most recent drug use. CM reminded client that starting Monday the 2nd he would have to meet with CCM for weekly case management going forward. CM continued to assess for PTSD symptoms, substance abuse, and medication compliance.

Client curfew violated numerous times. CM inquires where the client goes when she CV’D. Client reported for the weeks that she CV’D her uncle was hospitalized, and that the reason why she will come to the shelter after 10pm, missing her curfew. CM reiterates the shelter rule and regulations and for the client to adhere to the

During meeting Ms. Declaire stated that they have not apply for NYCHA. Client also stated that family has never been evicted from any apartment because family has not own their own apartment. As per review and discussing the case with Ms. Declaire they are not eligible for any program at this point due to the lack of income. The only chance that family may have is LINC, client was instructed to provide last four pay stubs to inquire via CMFT for the LINC program. Lastly, family stated that they do not have any family members willing to help them. Family does not want to move out of

Housing Update: client NY NY I, II was approved. Client is waiting for DHS manifest to tour apartment. Another alternative housing is MRT once client SSI is approved. Client also mentioned she signed up with Brightpoint Health Home Health Services since 5/9/2015, Client report she will like to sign up with CAMBA/Home Health and she provided BrightPoint Home Health approval letter for CM to submit to CAMBA/Home Health Coordinator. Client is waiting for her coordinator at Brightpoint to return from vacation to close her case, so that she can sign up with CAMBA/Home Health

The patient self-admits that she was not always compliant with her appointments due to changes to her work schedule since the month of December of 2016, but shared this information with her counselor. The patient is requesting to be reassigned to another counselor as she reports of not having a positive rapport with Cherron. Cherron was advised based on the patient complaint that it will be addressed with the Clinical Director based on her request to be

Entitlement/ Benefits: Case Manager confirmed and verified that Ms. Medina’s PA case is open and active. Ms. Medina is only receiving food stamps. Case Manager encouraged Ms. Medina to visit her PA center for the purpose of obtaining information about her case. Ms. Medina stated that she is still waiting for her Unemployment Benefits to be re-opened. Ms. Medina stated that she is attending to the back to work program.

On 9/15/2016, CM met with the client for Bi-Weekly ILP Review. Client was dressed appropriately for the weather. She was well groomed. As usual client in the meeting was loquacious, and loud. Client continues to be hostile towards this worker. Client continues to repeat to this worker as quote: "I am not mad with you, and this has nothing to do with you. It's all about DHS and your supervisor." Client was hostile due to an Authorization of Release Form client signed for staff to contact her therapist Dr. Iris Yankelevich for a copy of the client psychosocial and psychiatrist evaluations. Client continues to report that she didn’t signed the Authorization of Release Form because the form stated that the form is for HRA 2010e and she doesn’t know how many time she need to repeat herself that she doesn’t meet the ‘CRITERAI FOR SRO”. CM tries to explain to the client that staff is requesting a copy of her psychosocial and psychiatrist evaluation, but then client continue to talk over CM and threat to contact the Coalition and DHS. Client continues to set in her way and refuses to work with staff to meet her unmet needs. CM observed that the client walk with a book bags and a small shopping cart. Client reported she walk with all her documents and letters from Adult Protective Services & Social Security Administration stating that she is capable of living independently.

Social Services: On 12/08/2016, client Lissy Figueroa met with assigned Case Manager Ms. Gilgen for Intake Assessment and Initial Independent Living Plan (ILP). Client is 21 years Hispanic female. Client has a 3 year old son named Maxwell. Case Manager asked client how and why she became homeless. Client stated that she was

On 2/11/2016, CM met with the client for Bi-Weekly ILP Review. Client appears to be cooperative and friendly. She was alert, satisfactorily groomed, and casually dressed. She was very loquacious.

Social Services Meeting: On 03/01/2017, Ms. Hawkins and her daughter Emoni met with her assigned Case Manager for the family ILP Document Review. Ms. Hawkins’ next ILP Document Review appointment is on 03/14/2017. Ms. Hawkins is in-compliance with the terms of her ILP. Ms. Hawkins was reminded that she is expected to attend all scheduled meetings with assigned Case Manager and failed to do it would considered non-compliance and warning will be issued. Ms. Hawkins stated that she is aware. Case Manager asked Ms. Hawkins if there are any issues or concerns that she will like to discuss, Ms. Hawkins stated no.

The email and case notes are in for Veteran Sean Q. Candis who is currently homeless with son in his care, and living in his car. He started to work with Society of St. Vincent de Paul, but they have not provided assistance to veteran in timely manner and due to waiting list he was referred to Crossroads. However, both Agencies are paid by the same grant SSVF and assisting the same individual is it is considered conflict of interest. The Veteran is still waiting to be assisted by St Vincent De Paul.

Client is non complaint with the shelter rule and regulation. She has numerous Infractions from Security stating that the client does not vacate the dorm at 9am. CM reiterates the shelter rule and regulation. Client must comply with curfew and maintained a clean area in her bed area clean. Client must adhere to 10PM Curfew.

CM was out on vacation from 5/3/2017 to 6/14/2017. On 6/20/2017, CM met with the client to complete Bi-Weekly ILP Review. Client was dressed in proper attire for the weather. Her affect and mood was appropriate. Client maintains eyes contact appropriately and she was oriented to person, place, time and situation. Client continue to deny suicidal or homicidal ideation

Rules, Regulations, and Curfew: Ms. Hair was reminded of the facility’s curfew, rules, and Regulations. Case Manager asked Ms. Hair if she was aware that she has violated curfew several times since her last ILP meetings. Ms. Hair stated that she was aware. Ms. Hair was reminded that during intake she was informed that violating curfew is considered non-compliance. Ms. Hair stated that she was aware. Ms. Hair stated that the reason that she has violated curfew was due to her work schedule; however Ms. Hair has failed to submit proof of her work scheduled.

The client his counselor met for his 1x1 session discuss it client is on track with his treatment plan. The client has been on track and is working on his third step. The client as well has completed every treatment plan assignment that was given. The client has been in compliance with the program rules was well. The client continues to attend the family group meeting each with his girlfriend even though he does not speak up about any issues that she may haves issues with, however She comes and sits and listens and appears to be trying to understand what was happening with the client at that time. the client has phased up and now going on weekend passes . The client has been taking care of his legal issues , getting his ID, going to his