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Reflection On Service Learning

Decent Essays

Before deciding where I wanted to do my service learning, I knew I wanted to do something that had some relevance to my degree that I will be receiving in healthcare management. I was eager to gain more experience and become more knowledgeable of how an organization operates as it relates to healthcare management. I was able to secure an opportunity to volunteer at the Dallas Veterans Affairs (VA) Hospital. After completing the required VA forms, I got partnered with Mr. Alonzo Price Jr. who is a Management Analyst in Ambulatory Care, which is the department that oversees the Primary Care Providers.
The first day, I have arrived at the Ambulatory Care office I was a bit nervous because I did not know what they would expect of me. Mr. Price first professionally greeted me and shared with me the Dallas VA mission statement, to fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan by serving and honoring the men and women who are America's Veterans.” Mr. Price then provided me with a nametag and a projected itinerary for this week. During the first week of my service learning, I was taught how to properly answer telephones, greet patients, and schedule appointments. By performing these tasks, I was able to enhance my medical terminology and communication skills. Although I was not directly exposed to patient care, shadowing a healthcare manager allowed me to witness the actions that occur behind the scenes that make a difference in improving the quality of care that patients receive.
During the second week, I had the opportunity to accompany Mr. Price to meetings that he had with the managers of the nurses and schedulers. During those meetings, the managers discussed the ideal approach of how to accommodate patients who call the schedulers to acquire appointments for urgent medical concerns. There seemed to be a problem with patients taking up appointment slots when they do not have a true need to be assessed by their doctor. It was ultimately concluded that the schedulers would coordinate communication between the patient and the registered nurse. The nurse would then triage the patient’s concerns over the phone and provide medical guidance,

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