Reflection On What Expectations Did You Have Prior To The Service Experience

This is a campaign to stop lack of respect show to service users and to ensure that their dignity is maintained through good and positive service. It encourages challenging of poor service or lack of respect.

To understand workplace positivity it is essential to recognize that customer service along with job satisfaction will result in pride. Healthcare is a service that customers pay for. Therefore they deserve great customer service, especially when it comes to health. Focusing on service can help the job feel more rewarding and even provide or renew a sense of pride in

Prior to walking in, my expectations for what I was about to partake in and experience were all over the place. I didn’t know whether to expect the absolute worst types of situations going on such as people being rushed into medical rooms or the most basic situations such as patients waiting for a strep throat test. I did expect to see a wide range of patients in terms of race, class, age, and gender. Contrary to the patients, I didn’t expect to see a wide range of race, class, age, and gender within the staff. I expected to see mostly female nurses, and male doctors, majority being Caucasian and middle age. I didn’t expect there to be that much security or any type of possible crime that could go on within a medical facility. I expected the waiting area and facility to be very large, large enough to accommodate a lot of patients at once. Lastly, I expected that taking our field notes would be a challenge because writing notes down in front of patients would be awkward and during interviews it would be hard to conduct a good interview while writing the whole time.

Employees are often your first and last points of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is key. Proper training, and placing the tools in your employees hands to “wow” your customers,

The student intern has worked for CentroMed a federally qualified health care center for 11 years and throughout these years has acquired many skill sets. The skills for front desk customer service began in July 7, 2005 at CentroMed South Park Dental. In addition the skills obtained allowed the student intern to appreciate the importance of listening skills in order to provide patients with their individual needs. Furthermore developing additional skills came from the transition to the medical side as a Collaborative Support Coordinator from February 2006 to March of 2011. As a Collaborative Coordinator the student intern worked closely with the Medical Director Dr. Norma Parra to ensure provider patient panels were in compliance with state

When I was working at Target there were two mangers that I was to train and help if they needed it. The conflict was that they come in and changed everything in our stations. Which was uncomfortable due to that I had more experience and was working there longer. Nothing work well within the ream after that point.

After I have finished, patient said that is very thankful for everything what I have done what made me feel really special. During all my shift that day patient 1 was always asking for my help which grew up my confidence and let me to communicate more effectively. All the experience was very rewarding because for the

When I first walked in I was very nervous. I had never job shadowed before and it was so new. However, as soon as Misty saw me, she gave me a big smile and made me feel at home. She had just arrived so she decided to give me a few pointers while I interviewed her. Her business partner Emily also made me feel welcomed. The whole room was inviting and warm. It made me understand why her clients return to her after their appointments. Her large smile and bubbly personality could strip anyone of hate toward the world. The love she had for her job was contagious and I soon began to laugh and enjoy the gossip around me that is normally associated with a salon.

What was the outcome and how would you handle or show up in that situation differently using your knowledge of mindfulness and stress management.

Services are provided by highly qualified, cooperating with each other, mutually respectful and stable staff,

Throughout the course of my workplace practices class I have participated in a consisted of completing assignments and work experience regarding my career pathways. As I look back and reflect on my time at this course, I am able to explore the graduate qualities and capabilities I have achieved over the duration of this study period, as well as the skills and abilities I need to improve on. Graduate qualities are skills that have been learned by students throughout the course of their schooling life, for example, it is a learning outcome of a program specifically stating the things that's been learned by students who have completed that program of study. In this reflection, I will be discussing about my strength and weakness personal

This final report aims to summarize my service learning experiences and what I have learned throughout this service learning opportunity. Beginning with an overview of my service learning setting, and many of my experiences, then moving onto analyzing two of my critical learning incidents and finally concluding with what lessons I have learned.

How were staff involved in assuring that the patient experience would be at its highest levels?

A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198), a linguistic scholar, views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area, that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation to provide that service. The service encounter is also known as the ‘moment of truth’ in which the customer often develops a perception about the business and often creates a differentiation from other competitors. Solomon et al (1985)

Qns: Discuss the 4 major characteristics of services and the marketing strategies available for the service organization.