Reflection on How Master of Science in Public Administration Influenced My Opinions

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My thoughts of public service prior to the MSPA program?
My thoughts about public service before I entered the Master of Science in Public Administration (MSPA) program at California State University, Los Angeles (CSULA), were most likely different from those of someone who received an undergraduate degree in Public Administration. My undergraduate degree was in Criminal Justice, and my thoughts of public service were conceived from my personal interactions I had with public service agencies and media portrayals. My thoughts on public service were that there was a massive hole in “customer” satisfaction, economic efficiency, and effectiveness causing a lack of confidence in the system.

One major factor was my personal interactions with
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Private companies have had huge campaigns over the past few years to stay relevant with their consumers by engaging in social media and free apps, and transact on their smart-phones. Within e-Government, there are four stages that can be met which are: Presence, Interactions, Transaction, and Transformation (Garson, 2006).

A second contributing factor to my thoughts about public service was the Medias portrayal of servants in public service. As early as I could remember there has always been scandals surrounding public service and its servants. Most recently the corruption scandal in the City of Bell, where the City Manager Robert Rizzo and five City Council members were charged in stealing more than $5 million from the City (Rogers, 2013). Similar cases like these have caused a huge loss in constituent trust in their government. These types of scandals can cause decades of unrecoverable relationships between the administrations and the constituents.

Recently, a third report was about the Los Angeles City Council member Jose Huizar. A story about Mr. Huizar surfaced in the media where he was being sued by his former Deputy Chief of Staff. Although, these were only allegations, and he had not been convicted of any wrong doing the fact is that these allegations were definitely going to cause some headaches and possibly his re-election as he was getting ready to campaign for his third four-year term as a council member (Zahniser, 2013). With so
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