Reflective Account - Communication Essay

617 WordsMay 29, 20133 Pages
Reflective Account On Communication! Whilst on shift one day I needed to ask my key resident Mr H what clothes he wanted to wear for that day. Mr H is very hard of hearing but refuses to wear a hearing aid as he states they make his ears sore. Mr H has no speech difficulties. Before I proceed with Mr H's care I check his care plan where it is documented how he likes to be communicated with. Any changes to Mr H's communication ability should be reported and documented straight onto a daily diary sheet and into his careplan where other staff members are able to see the changes noted. I then knock loudly on Mr H's door so that he is aware of my prescence and await his reply, he called for me to 'come in'. On entering the room I…show more content…
I could tell if Mr H had understood or heard me correctly by his verbal responses and his facial expressions. Whilst communicating with Mr H I reviewed his hearing ability by making a mental note of the times he hadn't heard me correctly and compared this with the previous day, at present Mr H's hearing ability doesn't appear to have changed, I recorded this in the communication section of Mr H's care plan where others could see there were no changes at present. A short while later the nurse visited Mr H, to help support Mr H I privately, to ensure no breech of cofidentiality was broken, explained to the nurse the difficulties Mr H had with his hearing and explained to her the ways in which I communicate with Mr H in accordance to Mr H's preferences documented in his care plan. They both appreciated this as there were no misunderstandings and they both fely more at ease with eachother. I then indicated to Mr H that I would leave them in private by pointing to the door and waving, Mr H nodded his understanding and waved
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