Reflective Account on Communication Essay

737 Words Aug 29th, 2012 3 Pages
Reflective account on communication
Communication is very important in order to express needs and emotions. There are two types of communication, verbal and non-verbal, both of which are important in understanding and supporting someone.
This report is based on a 40 year old lady that finds verbal communication hard, due to shyness. She also has bipolar and cerbal-palsey.
The communication barrier I have with AB is she is finding speaking to me other then yes, no and don’t know very hard. She is shy and timid. AB does not engage in conversation easily. I believe that it is important to find way of communicate as it is the way we express needs and emotions. I chose to read her care plan and all records held at her property, written by
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If AB is then not happy to communicate with me, I remind AB that I am there to support her and will be here to talk to if she so chooses, as it is her choice. I also watch the type of body language that AB is using to help work out how she is feeling about the situation. AB does also have picture cards to help her to commute, but choose not to use them. I can check that she has understood what I have said I by observing her reactions and short answers AB give.
By always reminding and allowing AB to make her own choices and respecting her wishes to communicate with me or not I am working in a way to prevent discrimination.
Reflecting on how I communicated with AB, I believe that I worked to the best of my knowledge at the time, but by doing some research I could find other ways of opening communication lines and I need to watch out more for body language signs, about the way AB is feeling. Having notes from other people about what they have tried and how they have worked or not, helps me know what things that might help get the lines of communication open and what things to research. There are many people that are working with or have a relationship AB, that I could ask for support and advise like: speech and language therapies, family members, friends, GP, district nurse, other support works. These people have different understands of AB’s needs and knowledge of supporting individuals with communication

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