Reflective Essay On Customer Service

Whilst on shift one day I needed to ask my key resident Mr H what clothes he wanted to wear for that day. Mr H is very hard of hearing but refuses to wear a hearing aid as he states they make his ears sore. Mr H has no speech difficulties.

The research essay is one of the hardest essays I have to write this semester, the difficult part is to generate ideas and factual information to support our ideas. Over the pass week we have been working on the review essay as a team together and I got to say the essay are much harder than I thought it would be. We able to pick our own subject and write about it. The main goal is to inform the reader to take a look further at the subject using non-bias, scholarly information and hopefully have your own stand and point of view toward your subject. I start to enjoy doing my research and review as the interesting subject lighting up ”Why not do a Jackie Chan research paper? ”; I picked this subject because the subject fitted my personality and I personally like to know how people think and feel about the subject. Also I wanted to do a research to know more about the subject that very minor almost unnoticeable and fairly new subject in scholarly world. I wanted to learn more and write more about less.

One day I was ask to transfer Mrs X from bed into wheelchair. Mrs X is paralised so to transfer her a full body hoist is needed. I had to call for help, it wouldn’t be safe to do this by myself. So while I was waiting for the other carer to arrive I have explained to Mrs X what and how we are going to do it. I have also cheked the hoist and battery if its fully charged and operational. I put right size sling on Mrs X with her cooperation. I carefully manovered hoist close to bed, then I hooked sling onto the hoist with short hooks on to of the body and long hooks on bottom. That was when my collegue arrived to help me with transfer.We asked Mrs X if she is ready when she said yes by pushing

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts.

The theme of this reflective account is engaging children in participation, and enabling children to have a voice. The Every child matters documentation (Department for Education 2010) focuses on the important role of the adult in enabling children to make decisions and encouraging them to participate and make a positive contribution. As a result through this account, how children in my setting are encouraged to participate in the outdoor play space will be explored. A small piece of research was carried out which will be reflected on, as will theory relating to children making a positive contribution in the early years.

Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.

Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.

This essay is a reflective account on my experience within the introductory period of my practice when caring for a patient. The essay will give the definition of reflection. This reflective essay will help me demonstrate how my experience in practice has helped me achieve one of the learning outcomes in my learning plan, (appendix 1). Driscoll (2000) will be used as a reflective model. The essay will explore what (description of events) so what (analysis) and now what (action plan). This essay is going to reflect on the importance of good communication with patients.

We will always deal with a variety of different personalities and behaviours here. I speak to most customers on the phone and they could be calling for any number of reasons for example, an issue has risen with one of the windows we installed, or perhaps they are looking for a quotation. I have to be able to deal with a variety of

This essay is a reflective essay on my learning development from a young age through to my current position as a University Student. I will be relating my learning development back to two theories of human development, Vygotstsky’s socio-cultural theory and Marcia’s version of Erikson’s theory of identity development. I will identify and discuss the challenge I have faced with my identity and how this has impacted on my development.

Reflective Essay As I began this semester, I was sure that I would absolutely despise English 112 since English has never been my strongest subject. Aside from those feelings, I still needed this class as a prerequisite for my nursing major. To my surprise, I found that this class actually became easier as it progressed. The more I had to write, the easier it became and each paper became less stressful.

I attend the 2017 Fall Symposium Advocating for TESOL at Miami Dade College. My plan for plan for engaging in advocacy for emergent bilingual students would be starting out with something simple as giving families the resources to advocate on their own behalf (Association, 2015). Some resources I would provide families with are brochures, contact information to local agencies, workshops, and district school meetings. In my plan to engage in advocacy I will start out with connecting with others to share/ gain knowledge for ELL students. I would show this by, attending community events, informal conversations, professional learning communities, and through professional development.

1. Looking back over the times you have volunteered at BIC , what did you find most surprising? Describe it in some detail. Why were you surprised?

For my service learning aspect of this course, I volunteered at Lawrence Catholic Academy. There I worked one-on-one with a fourth grade boy who was struggling in all of his subjects. His grades were not very high and he needed a lot of extra help. One reason as to why he wasn’t doing well in school was because he rarely ever did his homework and therefore he always fell behind in class. Another thing that I had found out just a couple of weeks ago is that he was very sick last year and he had to miss half a year of school. Since he wasn’t in school for half of the year, he didn’t learn the material that he needs to know and therefore he is even further behind compared to the rest of his peers. I would always try my best to help him understand