Reflective Report On Farmers Store

Planning: The process of anticipating future events and conditions and determining the best way to achieve organizational objectives. Marketing Planning:

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

“Organizational Management and Leadership” defines planning as “the development of goals, which leads to the development of an overall strategy for achieving those goals. Planning can be performed at all levels of an organization. Supervisors are planning when a weekly work schedule is put together for hourly staff. Top executives are planning when they define the mission statement of the company and determine how the organization can maintain its competitive advantage.”

Planning consists of competitive moves and business approaches developed to attract, please customers, conduct operations, grow the business, gain competitive advantage, and achieve performance objectives (Huidan, 2011). There are three steps to planning. A manager must be able to decide what goals to pursue, the best strategy to achieve those goals, and how to use their available resources to achieve those goals as efficient as possible (Bethel University,

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Having a high quality customer service team fronting your company can be an expensive cost on your annual expenditure, with your company being able to survive without a customer service team the main benefits of using one is to attract new customers and to deal with different types of customer enquiries. Having high skilled customer service operatives helps a customer seek what they need at a faster pace than having to contact different departments trying to find the help they

Planning: is the ability to manage the functions of an organization and take decisions that will bring good results in the present and the future, of the organization. It is the management decision-making of the goals to develop a good organization.

Planning is the foundation of all the functions of management upon which the other three areas should be built. During planning, management must evaluate the company’s current situation and then developing strategies to achieve these goals, this is called strategic planning.

The planning process begins with a situation analysis of the external and internal forces affecting the organization.  This examination helps identify and diagnose issues and problems and may bring to the surface alternative goals and plans for the firm.  Next, the advantages and disadvantages of these goals and plans should be evaluated against one another.  Once a set of goals and a plan have been selected, implementation involves communicating the plan to employees, allocating resources, and making certain that other systems such as rewards and budgets are supporting the plan.  Finally, planning requires instituting control systems to monitor progress toward the goals.

Customer service assistant is working directly with a company's customers, answering questions, providing information, performing research and handling complaints. Because they are often a company's main source of continual customer contact, it's important that they have a high level of specific skills.

Raine goes into detail about how good customer service become a staple of the customer service industry. Raine writes that companies started to advertise that they had the most hospitable and caring staff, the goal of this to show that the company truly cares about the customers.

Planning is the process in which an organization envisions its mission and develops the necessary steps to achieve that mission. Of the four management functions, planning, organizing, leading, and controlling, planning is the most important. Planning can be short term or long term. Managers use short-term plans on a daily basis because they are easier to achieve than long-term plans. Companies use long-term plans when plan for long-range vision (Pfeiffer 12-18)

Planning provides a guideline for the members of an organisation to carry out their tasks according to the set objectives. The absence of planning can create ambiguity within the organisation.

Planning is a process of establishing a mission with clear goals as a means to achieve them. Good planning requires special skills and perspectives allowing decision-makers to understand the challenges they are facing and apply the most effective solution to a problem. In order to achieve success, one must plan accordingly. Planning can be short term or long term. Short term plans are done on daily basis and are easier to achieve than long term plans. Long term plans are also known as strategic plans and are used to achieve a long range vision or mission of a company. In both methods of planning, short term and long term, is necessary to achieve top notch results. Like in any other process, there are both benefits and pitfalls to a

The demand for high customer service varies between consumers and type of good they are purchasing. Customer service is a costly benefit to provide but it can bring substantial benefit.