REGENCY GRAND HOTEL
CASE STUDY
Assignment 1
MGMT20124—People, Work & Organisations
Term 2, 2011
Prepared and Submitted by
Gratiela, PALADE s0187412 Tutor: Melissa Stevenson
Due Date: 30 August 2011
Executive summary
This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources
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3.4 Emotional Intelligence........................................................................................................... 8
4.0 OPTIONS ..................................................................................................................................... 9
4.1 Employee Empowerment...................................................................................................... 9
4.2 Cultural Differences ............................................................................................................ 10
4.3 Job Design............................................................................................................................ 10
4.4 Emotional Intelligence......................................................................................................... 10
5.0 CONCLUSION ............................................................................................................................ 10
6.0 RECOMMENDATIONS ...............................................................................................................11
REFERENCE..................................................................................................................................... 12
List ofTable and Figures
Figure 1: Elements of Empowerment (adapted from Ongori 2009) ........................................ 6
Table 1: Hofstede Index (Hofstede 1980)
In the paradigm of management, empowerment is viewed as losing authority and control over people and resources. Generally, people resent being driven, controlled and being seen as part of company equipment. This breeds apathy in employees towards the organisation’s intents in the market place and destroys accountability.
The George Hotel is a controversial project that will bring much needed rejuvenation to a lacking lower Gibsons. The George though being battled by many will bring much needed employment opportunities to the sunshine coast. This expansion to our waterfront will also bring with it a boost in tourism and keep the bustling culture of lower Gibsons alive.
In many ways, empowerment embodies principles effective managers and leaders have practiced for years. Two new driving forces in business, increased diversity and high-speed change, magnify the need for empowerment. Empowering people is now indispensable for effective personal productivity and maximum team success.
In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.
Employee empowerment is defined as giving employees a degree of autonomy and responsibility for decision-making. The benefits are
When it comes to worker empowerment, Chad believes that “all managers should realize no matter what industry, that when you empower your employees and give them greater responsibility you create an environment that gives employees greater job satisfaction. It has been my experience that greater job satisfaction for employees often translates into better production from the employee which is good for the company” (C. D. Cerkoney, Personal Communication, February
The single most important component associated with managing a successful organization, entails the empowerment of employees. People that are empowered are able to make smart decisions without always having to rely on authority, to point them in the right direction. Creating an empowered organization involves interest in the workplace; minimal absence from work, high retention rates; loyal and motivated team members; as well as efficient results and effective communication amongst team members. In the book, The Wonderful Wizard of Oz
The case revolves around the Regal Carnation Hotel, located in Guam. Partly narrated by Steve McKenzie, he described his experience with the Regal Carnation Hotel. In his description of the situation, the “me too” approach to hotel management led to poor service, false representation, and a pricing plan that does not match the value of the hotel. The hotel industry in Guam has important statistical information that will lead to an effective analysis.
Empowerment is an issue that is imperative to the change process. We touched on the idea of empowerment while exploring power, and politics in the workplace. Empowerment is important in regards to The Heart Of
1. Assess the decisions made by the hotel’s management in relation to the various offers received
Empowerment addresses the power inequality inherent in subordination. Food and Beverage manager Michelle Cook is above Executive chef Ritchie Gravy in formal authority but she is subordinate because Ritchie is in a relational position of power over her. Empowerment, therefore, concerns releasing the shackles placed on floor staffs by kitchen staffs who have power in Café Hip. In this case, as management is empowering the
Empowerment is the best way to promote a good long-lasting employee-customer relationship (Fragoso, 1999). Empowerment can also bring certain benefits to employees of an organization. It makes the employees give more input to company improvements; it promotes higher productivity, and is a good balance between their personal and professional lives. It exercises employees’ minds to find better solutions to problems on the job and increases the employees’ potential for promotions and job satisfaction. It results in personal growth, feelings of confidence and control in themselves and their companies. It makes workers utilize their potentials and it enables them to stand behind their decisions, assume risks, participate and take actions. It is a win-win-win situation: customers benefit from employees, organization benefit from the employees and the customers, and employees benefit from higher confidence and self-esteem (Fragoso, 1999).
Empowerment is an important tool for progression and FWD needs to exercise it often when expecting employees to work together towards a global objective. Empowerment can be defined as providing employees the chance to exercise autonomy in making decisions (Vogt, 1997), which is rarely implemented at FWD.
Nu Fu Travel, which in the past had had intense business relations with RDH by providing them with customers, was no longer a part of eco system of RDH. All business associations with Nu FU were cancelled and this resulted in loss of business. Also closing of restaurant in old section led to loss of important business clients. Due to all this occupancy of RDH had reached an all-time low of 6%. Severe cost cutting measures were being taken and the funds had majorly dried up.
Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. For the past 15