Regency Grand Hotel

3533 Words15 Pages
REGENCY GRAND HOTEL
CASE STUDY

Assignment 1
MGMT20124—People, Work & Organisations
Term 2, 2011

Prepared and Submitted by
Gratiela, PALADE s0187412 Tutor: Melissa Stevenson
Due Date: 30 August 2011

Executive summary
This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources
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3.4 Emotional Intelligence........................................................................................................... 8
4.0 OPTIONS ..................................................................................................................................... 9
4.1 Employee Empowerment...................................................................................................... 9
4.2 Cultural Differences ............................................................................................................ 10
4.3 Job Design............................................................................................................................ 10
4.4 Emotional Intelligence......................................................................................................... 10
5.0 CONCLUSION ............................................................................................................................ 10
6.0 RECOMMENDATIONS ...............................................................................................................11
REFERENCE..................................................................................................................................... 12

List ofTable and Figures

Figure 1: Elements of Empowerment (adapted from Ongori 2009) ........................................ 6
Table 1: Hofstede Index (Hofstede 1980)

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