Regina's Story Summary

Patient portals offer many functions to allow a patient or proxy access to healthcare information to help improve patient healthcare. Within the patient portal a patient can access a portion of their health record; such as “medical history, health issues, medication lists, test results, care plans, allergy list,” schedule appointments, view and pay bills online, request medication refills, fill out forms electronically, and upload clinical information (Sayles 331). In addition, there are other functions that Surae Lucie took advantage of to help get her mother’s health back on track that are recommended by the National Learning Consortium. She used proxy access to access her elderly mother’s record, and sent messages to her mother’s healthcare providers to get her mother’s medication dosage and

During the second week, I had the opportunity to accompany Mr. Price to meetings that he had with the managers of the nurses and schedulers. During those meetings, the managers discussed the ideal approach of how to accommodate patients who call the schedulers to acquire appointments for urgent medical concerns. There seemed to be a problem with patients taking up appointment slots when they do not have a true need to be assessed by their doctor. It was ultimately concluded that the schedulers would coordinate communication between the patient and the registered nurse. The nurse would then triage the patient’s concerns over the phone and provide medical guidance,

Though the American healthcare system has made big steps towards providing affordable healthcare for everyone, there remains a growing population of people who fall through the system’s cracks. These people are the medically underserved. They are typically the victims of unfortunate life circumstances that has left them without health insurance,

Unfortunately, with five medication aides and two managers all doing filing, records often get misplaced, whether they are put in the wrong section of the expand-a-file, filed under the wrong section of a resident’s binder or accidently get deposited into the secure shredding container. The implementation of a new health documentation system would be a marked improvement to the current system.

The security and privacy of personal health records has been a long standing concern of providers and patients alike. However, this concern has developed into a large scale lack of continuity for patient’s most private health information. Dr. Deborah Peel, a physician and Freudian psychoanalyst, is a long standing advocate

He had to drive approximately 140 miles to get to his VA hospital. Upon arrival, he described it as “depressing” and “unprofessional.” Upon further discussion, the veteran reported that the building was “extremely run down.” While discussing service, he reported that the hospital and providers were either “way overbooked or understaffed.” He was also discouraged with the service he received from the doctors. He decided to get a second opinion from his family doctor when told that his disability payment would not be increased for a crooked vertebra in his back, which causes him extreme pain. Mason discussed the process of making an appointment: he recalled that he had to wait four to six weeks, to see a provider. That is over two times the expected wait time. He reported that instead of the suggested two week period, he had to wait four to six weeks, causing him to wonder if he was placed on the “phantom waiting list.” Not only was he annoyed with the wait time, but also the actual process of making an appointment. He reported that he had to call three different people to make an appointment, but if one of those people were gone, nothing would get done until they returned because there was only one person that did that particular job (A. Mason, personal communication, September 20,

In an article by Meaghan Craig from Global News (2015), she discusses how there is a concern about older adults access to health care including long wait times. This article brings to light how long everyone in Canada, especially older adults, wait to receive treatment in hospitals. After thoroughly going

When external requests come from an acute care hospital or nursing home for the release of information (ROI) for a patient’s medical records, various procedures take place. The ROI clerk must be knowledgeable of all the federal and state regulations and any laws that are involved. Whether it is paper-based, hybrid, or electronic, the procedure is still the same. The patient must sign a consent form or letter of authorization and must be accompanied by the request form to have any documents released. Upon receiving this request, the ROI clerk enters the request in a database to log the request, then needs to ensure the forms are valid before the patient information is released. Once the patient has been verified, then, only the specific information

How Does Wait Times Impact the Society Waiting for medical attention is not a friendly process. The process can have serious consequences for both patients, and those working within the healthcare system (Barua, Esmail, & Jackson, 2014). Delaying access to health care may cause increased pain and suffering in patients and could even lead to severe mental health consequences (Barua, Esmail, & Jackson, 2014). Waiting for health care can also lead to economic consequences, such as reduced productivity, reduce the ability to work for an individual

patient is no longer able to attend a hospital that meets their needs, the lives of the individual’s

The moment a patient’s information is entered into a healthcare system, they are given patient rights; one of those rights is the right to patient information confidentiality. This right confirms that the patient’s information will only be accessed by care providers, people who are providing reimbursement for care, when information

Most payers, commercial and governmental, will “generally deny reimbursement if medical records are not complete when a claim is processed for payment” (Delinquent Medical Records, n.d.). For this reason, a constant review of both delinquent and incomplete medical records is crucial to the success of a hospital. The delinquency of a medical record is concerned with the appropriate time frame that a physician must certify and complete the medical record, however a complete or incomplete medical record is directly related to the content of said medical record. To consider a medical record “complete”, one must review the standards for the content set forth in the Medical Staff Rules and Regulations. An incomplete medical record is missing required

Introduction Increased public demand to access health information and growth of consumerism in health care industry are two important reasons form increasing attention to Personal Health Records (PHRs) in the recent years. Surveys show that a considerable number of people want to have access to their health information. In one survey, 60 percent of respondents wanted physicians to provide online access to medical records and test results, and online appointment scheduling; 1 in 4 said they would pay more for the service.

A medical record has many essential roles within any health care organization; these records contain a plethora of medical information for the patient. Medical records are required to contain correct and precise information such as patient demographics (address, phone number, and age), any consent and authorization forms that the patient signed for treatment, family and patient medical history, and any diagnosis that is made using the patient’s medical history and their current health complaints. All information that pertains to the patient must be included in their record. Along with the patient information the medical record is required to contain all doctor orders, nurse notes, progress reports, diagnostic reports, fluid intake and output amounts and frequency, pain management, and all discharge planning and patient education (Pozgar 2007). It is beyond important that all health

Several existing problems precipitated the creation of the triage system implemented by Kathryn Angell in an effort to deliver improved medical care. The main problem was a lack of coordination in service delivery. This lack of coordination caused excessive wait times on the order of anywhere from 23