Regina's Story Summary

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Regina’s story was sad and indicates that the healthcare delivery system is fragmented; either a patient does not have access to his or her complete medical record or physicians do not have access to the entire record, which can significantly affect patient care. Regina was told that she had to pay 73 cents per page, and the wait time to receive the record would be 21-days. Facilities that print the record can charge the requester a fee to cover the cost of the materials and the labor, and the facility sets the turnaround time. However, the HIM department must prioritize the processing of the release of information, and continuity of care requests must be processed before the other types of requests. Regina’s husband was in a critical situation,
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