Essay on Reham
Cisco Case Questions 1. At the start of the case, Cisco’s information systems are failing, yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project?
At the beginning of the case, Cisco’s information systems were failing because they were experiencing exponential growth and the IT systems that were in place could not provide the reliability and maintenance for this magnitude of growth. Companies that experience this kind of growth usually make decisions based off the status quo and assume that what has worked in the past will continue to work going forward. In addition, with such sizable growth, implementing changes to the company’s information …show more content…
The reason is Cisco was such a big company and growing very fast at that time. The legacy system was very hard to get rid of and the efforts and time it requires to replace a new system would not be accepted by the board. The CIO was first trying to avoid an ERP solution and let each functional area make its own decision regarding the change of the core software. But to keep up with the company’s strong tradition of standardization, all functional areas would be required to use common architecture and databases. Thus this would be more difficult than to deploy one system.
2. Cisco was highly successful with its enterprise resource planning (ERP) effort. What accounts for this success?
There are several reasons that led to the success of Cisco’s ERP implementation.
a. Support from the board, it was the right time that the old system kept failing and everyone saw an opportunity to do something big to replace the whole legacy system.
b. Best people from different team/function areas.
c. Strong partner KPMG, an experienced integration partner that has worked on many ERP system before.
d. Correct selection strategy: consulting other companies to leverage their experiences, consulting Gartner to get real report on the market. RFP to vendors and 3-day software
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