Relationship Between Website Attribute and Customer Satisfaction

Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.

The Customer Satisfaction category allows the experts to look at the company’s design and delivery of products and services with a high level of customer satisfaction. The applicant will need to address how the company identifies market segments, the level of focus on the market segments, how product features and service are selected to best serve the market segments that were identified, how the company develops customer relationships, key factors in customer satisfaction and how the company obtains and utilizes customer feedback to improve performance.

Having an online business that is centered on designing and hosting web sites means that it must work nearly 24/7/365. We are committing to excellent quality of service with the highest customer satisfaction. Assuming that your service is provided at a fair price, the differentiation between two companies lies at its quality and customer satisfaction. In order to be successful, we need to provide service and satisfaction

To compete now a day’s competitive environment companies have to take a look on customer satisfaction as a high priority because they now a days demands improved products in quality, cost and reliability. And these are the key factors on which the organization must focus on and to consider those key factors, organizations must adopt new approaches of management to gain the satisfaction of customer. We can examine every item in the figure shown below.

When an organization offers better products and services the customer satisfaction would be great with fewer customer complaints. A higher level of customer satisfaction may also lead to increased market share. Customer satisfaction is the organization number one priority which means meeting consumer expectations with continuous customer centered efforts, is one of the most important bases of

Attribute Performance on Satisfaction: An Empirical Study,” in proceedings of the 38th Hawaii International Conference on System Sciences, 1-10.

Technology is developing so rapidly that it has started to affect different aspects of the society especially business. Online business was invented in 20th century in the UK and has quickly spread all over the world. With an increasing popularity of the online shopping, more and more retailers start to sell online, which makes the marketplace become more competitive. In order to be successful, it is important for the retailers to understand the most important factors that satisfy the customers when they purchase online. Once the level of the e-satisfaction increases, the purchase intention will increase and online retailers can gain more profit. Among all the factors that will potentially affect online satisfaction, the aim of this essay

Exhibit 10 informs us about importance of key attributes in customer satisfaction during 2002. According to this

Theory of the customer satisfaction has a central situation in marketing as it is a major effect of promotion movement and their and it relation the process of buy and utilization or use of the product or services to manner changes say again buy and finally product loyalty. Beginning of the concept is related to the marketing concept that profit is generated through pleasure of customer wants and needs. Business vocabulary defines customer satisfaction as: The scale of satisfaction provided by the goods or services of a company as considered by the figure of repeat customers. Idea of customer satisfaction is new to unlimited companies, who have been on price and accessibility of goods. So, it is significant to be clear the accurate

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their

The technology advances in 2018 have brought us where computers can easily augment human understanding and behavior. Moreover, e-commerce businesses are trying hard to stand out today’s noisy competition by making their online

To review critically literature on customer satisfaction and how it affects the development of a company; defining the idea and concept of customer satisfaction; analysing the core elements of customer satisfaction; analysing the factors affecting customer satisfaction; and why customer satisfaction is important for companies such as STO Supermart in Maldives.

Marketers and retailers are utilizing these sites as another way to reach consumers and provide a new way to shop. “Technology-related

According to the date of Air Asia, customer satisfaction is defined as the result of a cognitive and affective evaluation, where some comparison standard is compared to the actually perceived performance. If the perceived performance is less than estimated, customers will be dissatisfied. On the other hand, if the perceived performance exceeds expectations, customers will be satisfied and delightful. Otherwise, if the perceived expectations are met with performance, customers are in an unconcerned or neural stage. In general, increased customer satisfaction leads to higher customer retention rate, increases customer repurchase behaviour, and ultimately drive higher firm

A retailer’s Web site is the primary contact point in an online transaction, where customers can ascertain a great deal of information about an organization’s attention to detail and emphasis on customer satisfaction. If a Web site is hard to use and visually distracting, customers will often switch to another retailer that makes the shopping experience easier. Five attributes influence how customers evaluate the quality of their Web site interactions.