Relationships With Colleagues

Effective communication is crucial aspect of nursing yet too often is placed low on the priority list, especially at shift change. Information related to the care of patients is frequently disseminated at a crowded, noisy nurse station with several nurses rushing to leave and others attempting to get the information necessary to plan care and limit the constant distractions. It is this interaction that allows for information vital patient safety information to be communicated including the acuity of patients.

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

In order for both teams to collaborate and successfully provide care to the patient, they must possess effective communication skills. For example, both teams should be active listeners. Listening actively reflects respect for what each person is thinking. With mutual respect, team members

Communicate Effectively: Explain a procedure or assessment prior to completing them: Give the patient a brief description of what you are going to do prior to completing the task. Patients do not like being startled, prodded, and poked. Refrain from using medical Jargon. Explain information to patients in laymen’s terms. Allow time for the patients to ask questions and answer questions appropriately.

The Hospital environment can offer some practical challenges that could be barriers in communications. Many patients have individual needs and this can impede on a nurses time and emotions. Nurses put in long hours and have a high patient/nurse ratio or shortage of healthcare workers. Nurses/personnel have to deal with emergencies in an already challenging and busy hospital setting. Dealing with patients takes mental acuity and emotional support and sensitivity. Hospital guidelines might not have sufficient communication practices among personnel in place.

This team will utilize a standardized communication handoff tool when reporting changes to the multidisciplinary team members. understand the importance of communicating changes, upon identification in a timely manner in other to improve patient safety and quality of care.

These include, maintaining eye contact, to show interest, nodding to show following to details, paraphrasing back to confirm understanding, asking questions for further clarification. These communication skills demonstrate a base value of respect, patient-centeredness and confidentiality and demonstrate non- judgementalness. Principles of care are demonstrated through effective communication that is dignity, safety, respect, confidentiality, trusting care relationship and job satisfaction.(Gibbs,2010)

Patient safety, and care are the top priorities for healthcare providers, and that is why communication is greatly encouraged (Coiera, 2006). Examples of communication in the healthcare setting are face-to-face, emails, SBARs, rounds, phone calls, and meetings (Coiera, 2006). In order to disseminate information regarding the change topic, it is crucial for the stakeholders to practice good communication skills. Nurses for example give report to nurses through an SBAR, which is great because they can explain to the incoming nurse how the patient, and parent reacting to the skin-to-skin contact care (Daughtery et al., n.d). Not only is it essential for these stakeholders to communicate in the various ways listed, but it is important that they are trained, and educated enough to be able to support the

Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.

Understanding vulnerable and difficult patients, e.g. Allowing extra time, simple and clear advice, reminding the role of the team or reasons behind treatment etc.

I’m a register nurse in the emergency room department. My job consist a various forms of communication used throughout our multi-interdisciplinary team verbally, writing and by touch. Being treated in an emergency room is not a pleasant time for nobody but having the adequate knowledge to communicate makes a difference. Patients and families are anxious and desperate during this time. As a Register Nurse we may decrease or relieve this symptoms by providing re-assurance and keeping them well inform. As the patients leave our facility they have to be well inform of what to do and expect at home. Written instruction materials are provided but throughout the stay we document

Being able to communicate helps to prevent unsafe practice and increases patient safety. Staff to staff communication errors have been identified as the root cause of 20 percent of sentinel events in public hospital settings. It is important to be able to communicate with your team members and team leader so that you can communicate pertinent information effectively and quickly (Mater Health Services Brisbane Limited

The treatment of residents as well as staff is expected to be done professionally and

Being able to give and receive information is the key to provide effective care to the patient. Positive attitude towards work and sharing information is needed as this will lead in giving quality and satisfying care and promote wellbeing. Also informing patient about their care is important as this will help build trust between you and the patient .If there is communication between nurse and patient it increases the nurse understanding of the patient’s needs and values. It also helps clarification if there is misunderstanding (Dabney and Tzeng, 3013). Communication is a two way of expressive and receptive so that the message and responsibilities of both parties is understood. As a nurse I need to be clear, concise when talking and to write effectively. The information has to flow freely between health care team and patients (Boykins,

In this assignment I will throw light on my first clinical week that I had to observe the effective communication skills on the med surgical floor. As I started my day, the charge nurse was assigning patients to the dayshift. As the patients were assigned, the nurses started their shift report from the night shift in the break room. In this report, they discussed the patients diagnosis, previous medical history, labs and all pertinent information about each assigned patient. On the med surg floor, we get the opportunity to experience all areas of patient care with patients coming from surgery, emergency department, direct admit, and transferred from