Reoccurring Issue Analysis

Studies conducted by Kristine Williams have reported an increased incidence of elderspeak by healthcare providers and describe her efforts in addressing this problem. One of her studies (2004) looked at strategies to improve the communication between

A healthcare disparity is a limitation of healthcare availability, usually among a certain racial or socioeconomic demographic (Black, 2013). However, there are disparities that don’t have a specific demographic and affect the entirety of the United States, which are potentially most detrimental to the overall health of our country. One of those disparities is health literacy, or the exchange of complex information from the healthcare provider to the patient or client (Black, 2013). The lack of health literacy in America poses as a problem, especially with the chronically ill. Without proper knowledge of how to treat their illness and what to do when the disease process worsens or ameliorates can potentially cause millions of unnecessary hospitalizations,

Health promotion brochure should be written at an appropriate grade level for the consumer to understand. According to Helmig (2006) The familiar brochures, tent-cards, checklists, posters, and newsletter, and mainstays of physicians’ offices and waiting rooms serve as important resources for patients, but they often do not speak to patients in a language they can understand ( p 82). The readability of this brochure according to SMOG is at a 10th grade level. Research shows that more than 20% of adults read below the fifth grade level. Examples in the brochure that would be difficult for the consumer to understand is under the heading “About your Diabetes.” This information is confusing and need more clarification to help the consumer understand and interpret the information that is given. According to Safeer & Keenan (2005), health literacy is basic reading that allows a person to function in the health care environment. The authors’ also stated elderly consumers are predominantly affected because of their reading and comprehension abilities are influenced by their vision and hearing status (p. 463).

In 2004 my grandmother and I moved from Haiti to United States without a speck of English in our language. After few years living in the states, my grandma started to get ill and she had to seek monthly medical assistance. At the time, my mother was working multiple jobs and I was a full time undergrad student that lived on college campus. Our busy schedule posed a challenge for us to bring grandma to her medical appointments. Most times it was hard for us to find someone to go with her and assist her with language translation. When it was time for her to go by herself, the health providers would have trouble finding a professional translator on the spot to assist my grandma. This became a repetitive problem and my grandma’s case was not getting any better. If she had the ability to communicate with her provider using her own language, she would have been able to be more expressive about her symptoms and the doctors would have assisted her to her needs. Just like my grandma, many people that speaks little to no English, are having trouble interpreting their medical diagnosis and communicating with their healthcare providers.

Health literacy has been demarcated as the measurement of the individual’s capacity to obtain, understand and process simple health information. It is needed to make satisfactory health decisions and determine services needed to treat or prevent illness. Health literacy requires knowledge from many topics, comprising the patient’s own body, appropriate conducts towards healthy results and the difficulties to understand the health system. It is influenced by many conditions such as our communication skills, age, socio-economic status, and cultural background, past experiences, educational level and mental health status (U.S. Department of

Health literacy has been a problem with our patients. The most vulnerable populations are the elderly, people with low-income levels, those with limited education, non-native speakers of English, those with chronic mental and physical health conditions, minority, and immigrant populations. Nurses have a great role in helping our patients succeed in understanding their health conditions. Nurses can be of great help in promoting health literacy. Sykes, Wills, Rowlands and Popple (2013) defined health literacy as the ability of individuals to access, understand, appraise, and apply health information. The three domains of health literacy, according to Bennett and Perkins (2012) as adapted from the (WHO) (1998) are functional health literacy, interactive literacy, and critical health literacy. Functional health literacy is basic reading and writing skills to be able to function effectively in a health context. Interactive health literacy is the used of more advanced cognitive and literacy skills to participate in health care. Critical health literacy is the ability to analyze critically and to use information to participate in action, to overcome structural barriers to health (p.14). The U.S. Department of Education published the findings of the National Assessment of Adult Literacy conducted in 2003. The result showed that 36 % of adults have basic or below-basic skills for dealing with health material, 52 %

A big problem today in health care for many people is health literacy. Health literacy is when a person is able to understand and process medical information they are given. Having low health literacy can affect how a person understands, and uses information about their health and health services (Batterham 2016). Low health literacy rates lead to big issues in communication. Limited literacy impacts health behaviors, decisions, and ultimately outcomes. Many people have low health literacy which leads to bad health outcomes. Research shows that low literacy is linked with the lower likelihood of people being able to manage their own health conditions, and less access to health care services which can lead to poor health outcomes. There are many reasons people have low health literacy, A lack of formal education and poor reading ability aren't the only causes of low health literacy. Low health literacy is associated with a number of things like poor engagement in health services, health knowledge, and overall health status. People with low health literacy may feel ashamed and try to hide it from professionals and family members. Most health care professionals are unaware of the level of health literacy their patient has. (Greenhalgh 2015) There is a need to identify individual health literacy needs and address how to work on solutions to benefit them and whole groups of people. Differences in health literacy

The purpose of effective communication in healthcare is to provide first-class medical care, minimal to no medical errors and have precision; and without it there is room for medical errors, poor patient care and an ineffective team that produces undesired outcome. In the professional and patient relationship, the lack of good communication causes the patient to be apprehensive in asking questions, to worry about being bothersome because they feel other patients are sicker, and there is an assumption that the patient does not have any concerns. There are barriers to communication that include only one between the sender and receiver of the message understands the message, cultural differences, and lack of education. In sending the message it is essential that the message is received with clarity, it is concise and complete. If the patient has a language barrier, it can be masked by the patient not responding to information and it is detected as a result of poor or no compliance. In literacy concerns, all information should be presented on a 5th grade level to aid in the comprehension of the information. The care of the patient should be patient/family centered which helps in detecting any language, cultural or literacy barriers (Schyve, 2007). For example, a 46 year old single male patient that is functionally literate is admitted with a diagnosis of acute angina. During the

These special education children have now added to the economic burden of CVD (Zazove & Doukas, 1994). Health literacy plays a major issue (Baker, 2006) in the DHOH population, as the huge cost on the economy health expenditures is relevant to low health literacy (Laureate Education, Inc, 2011). Health literacy is a term used to define the ability to act upon medical or health information independently (Laureate Education, Inc, 2011). Likewise, the ability to completely complete demographic forms, commitment to follow up appointments, comprehend basic medical procedure, and medication compliance are signs of a person with health literacy (Laureate Education, Inc, 2011). According to CDC (2011), " the degree to which an individual can obtain, communicate, process, and understand basic health information and services to make appropriate health decisions" (p. 1). Therefore, the potential health consequence of low health literacy as it associates with CVD, apart from an increase chance of accidental death, is the rise in hospitalizations (Andrus & Roth, 2002). An increase in hospitalization increases the chance of miscommunication, barriers in cultural gaps contrition, and insufficient interpreter translations, among patients and doctors. Two decades of attention in the health care accessibility rights of DHOH

Research shows that seniors with less education and from lower socioeconomic levels experience more disease, a shorter life expectancy and poorer emotional wellbeing. Additionally, Raina et al. (2000) explains that older men and women health is differentially susceptible to various health determining factors. For example, for older men, education has more effect, income and stress affects older women. The proposition is that health education is necessary to create health awareness and to increase health outcome among the seniors. Rowlands, Protheroe, Winkley, Richardson, Seed & Rudd (2015) study shows that low health literacy is correlated with greater use of medical services, less precautionary care, greater difficulty managing long-term illnesses,

Kathryn Ramos and Robyn Mayfield, in the education department at GHC, were contacted via email for methods/techniques to improve presentation of patient education. A meeting was scheduled. The following questions were communicated through email: Best practice for presenting education to adults especially 65 years and up; education materials available at GHC either written, internet, or otherwise; best practice for written information; other possible sources of information on education to the elderly (65 years and up); any other information you think would be beneficial.

The literacy level has implications with respect to how older adults care for themselves as well as the extent to which they understand the nature of their illness (Bastable, Gramet, Jacobs, & Sopczyk,

With the population of adults 65 and over steadily climbing, medical professionals and the healthcare system are struggling to keep up. One major issue concerning the healthcare system is that it is not set up properly provide care for these older adults. The physicians today, who regularly see patients, focus mainly has been; diagnose—usually in a 15-20 minute office visit, treat, and cure. Many of these senior citizens have multiple chronic illnesses or diseases, which require time to manage and treat. The problem is that they may not be able to explain what the real problem to a doctor in that time.

The problems associated with the health literacy have been identified by the researchers in the last ten years. They came to know the role played by it in the medical as well as the individual self care by the comprehension of information related to health and the outcomes related to it (Carolyn Speros, 2004).

“It was estimated in 1998 that between $35-73 billion was wasted in prolonged hospital stays and frequent doctors visits related to low health literacy” (Ickes, MEd & Cottrell, DEd, CHES, 2010, p. 492). With all of the previously mentioned problems of poor health literacy, individuals who fall into these categories are also more likely to die at an early age.