preview

Requirements And Issue Management Systems

Decent Essays

1. Requirements and Issue Management Systems
Requirements and issue management systems allow managers or leaders to classify and affiliate characteristics with them, and to establish and evaluate dependencies and other common ties. Requirements set the stage for a project and issue management is an important process of identifying and resolving issues (Cook, 2015). Shaw Industries used an agile methodology called Scrum to improve relationships between IT and business partners to ensure project success (O’Brien & Marakas, 2011). IT used this tool to work collectively as a group and determine which project will give Shaw Industries the best value. They divided the project into segments: 30 days to complete a series of tasks. Once the …show more content…

IT must have something to show during its effort, and if they deliver, this will promote a positive relationship.
A healthy organization is one that involves people who are loyal to one another, never judges, expresses genuine appreciation across their organizational structure, assists others with critical tasks and never places blame on someone (Williams, 2013). When businesses make and keep promises, they see strong trust and respect across the organization. If they often make commitments but fail to keep them, people will see frustration and self-starving behavior (Williams, 2013). Shaw Industries focused on consistency to build a trusting relationship with their client. They delivered priorities by an explicit deadline and in turn, trust was earned. A customer’s ability to trust is dependent upon showing the customer that your behavior is consistent and persistent over time. When a customer can predict your behavior, that customer is more likely to trust you (James, 2012).
While the agile system was the popular choice for Shaw Industries, this certainly does not mean it is the best choice for every organization. There are hundreds of Requirements and Issue Management software available. SpiraTest, RequirementsHub, DevSpec, Gatherspace and Bugzilla are just a few that are popular today (Top Requirements Management Software Products, 2015). Each has their own set of tools and configurations to assist project managers. An effective issue management system

Get Access