Research Design Sample Size Outcome Variables Measured Level Essay

Patient satisfaction surveys will also help potential patients understand the environment they are about to enter. If a staff is rude and curt than the public will have access to this. Essentially, this will encourage health care providers to give optimal quality of service to each and every patient. Of course, it’s important that a patients expectations are not too grand. Nothing in life is perfect and people should understand this. Busy hours and numerous patients can cause fatigue. After all, health care providers are still human. Perhaps if all physicians were machines then we could expect them all to be perfect. Performance of medical procedures will enlighten a patient of how well a hospital is able to provide a service. This in turn will allow consumers to make the best choice when selecting a facility for providing care. Someone needing back surgery should be able to locate and choose a facility right for them. If a facility performs poorly with back surgeries, the public has a right to know so that they can avoid this. People have the right to make the most well informed decision. Facility treatment of patients should definitely be transparent. If a facility is trying to hide something it can’t be good. People have the right to know how well a facility treats their patients. This also encourages a facility to always do their best. Ultimately, everyone wants

This questionnaire will utilize close-ended questions for several reasons. The close-ended questions enable pre-set answers which allows for greater ease of coding and analyzation of answers while simultaneously taking away any opportunity for unnecessary or undesired answers to questions. It also adds to higher incidences of participation in the study because the respondent will not have to take vast amounts of time to respond to short-answer questions which can be daunting for those who have difficulty reading or writing which is important in regards to seniors who may have difficulty reading due to poor eyesight or may have problems holding a pen or pencil due to arthritis.

| Customer Satisfaction * Complete the customer satisfaction every quarter; addressing over 50% of all negative statements * Build a strong family base * Set up a nurse hot line * Reduce patient utilize the emergency departments

1. Combining profitable business with meaningful opportunities helping clients maintain quality of life. Contribution of staff and how well the operation of business is performed and the efficiency, and the effectiveness of services needed to patients reliability of assistance and their autonomy.

As the chief executive officer of Southside HMO I think first we should collect the compliments from patients who had given the complaints and according to that he should solve the problem and the chief executive should focus mainly on customers because the organization mainly depend on customers, they should understand current and future customer needs, should meet customer requirements and should try to exceed the expectations of customers. An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied. Leaders of an organization establish unity of purpose and direction of it. They should go for creation and maintenance of such an internal environment, in which people can become fully involved in achieving the organization's quality objectives. People at all levels of an organization are the essence of it. Their complete involvement enables their abilities to be used for the benefit of the organizations. The desired result can be achieved when activities and related resources are managed in an organization as a process. An organization's effectiveness and efficiency in achieving its quality objectives are contributed by identifying, understanding and managing all interrelated processes as a system. Quality Control

Grievous noted that the pursuit of excellence not only improve the quality of care, improve patient satisfaction with the medical staff, but also can reduce costs and increase profits. Taking into account the factors of instability and political uncertainty caused by health care reform, economic changes brought about by bringing unpredictability, each medical organization should do its utmost to maintain the most stable state. The pursuit of excellence to provide a broad road to success for the medical organization. "

Delivering quality care to patients is the focus of medical centers and their staff. Patients, along with other entities, are the customers of the healthcare system. Making sure patient’s needs are met is the focus of healthcare system. The case of Hutheson Medical Center discusses turning around financial losses with a patient-centered goal. “In response to deep financial losses, migration of patients to competitors in the region, and lagging staff morale, the Board of Directors replaced the hospital CEO in September 2005” (Edwards, J. 2008). Replacing the leaders of a business it typically the first step to in response to financial losses. Patient dissatisfaction is tied to revenue because the patients are the customers in the healthcare

The dependent variables of patient satisfaction and patient expectations were clearly operationalized and their measures were clearly described. The authors gave samples of the questions asked to the patients surveyed. In addition, coefficient alphas were reported for patient satisfaction and patient exceptions (.92 and .83, respectively). The remaining two variables of interest, patient falls and medications errors were not quite as clearly operationalized. Reliability and validity statistics were not included in for the ORNA-II data. Medication errors were measured as the “total number of medication errors reported for the unit over 3 months” (Chang, Hughes, &Mark, 2006, pp. 376, para.5). However the authors did not state at which point the

One of the factors related to the increase in patient satisfaction is healthcare worker satisfaction. According to the research, despite relatively lower correlation than expected, still clinician satisfaction has statistically significant impact on the patient satisfaction. The correlation between these factors shows the importance of improving healthcare worker satisfaction for the patients. Several indicators were used in the research, and the studies showed that the amount of time clinician can spend on the patients has significant impact on both patient satisfaction and clinician satisfaction. For physicians, they want to spend sufficient amount of time to accomplish their tasks satisfactorily. For patients, as the workers spend more time

It is also important for healthcare personnel to provide health care to the local and wider community by giving great clinical service (Loosemore&Hsin, 2001).The implementation of maintenance strategies will benefit to the management but for end user satisfaction, it will be based on quality performance of the service

With the expected growth in the allied health sector in the coming years due to increased patient care demands, healthcare organizations in the United State will need to take steps to maintain a high quality of care. These steps will include ways to ensure that well trained staff are hired, adequate new staff on the job training and orientation, continuous review of policies for improvements in safety, care, risk management and quality assurance. In addition to focusing on the integration of the incoming allied health personnel, healthcare organizations are expected to review how care is currently provided, and find new ways to provide care and meet the great increase in demand for care.

The method of the study was an ex post facto correlational study and somewhat vague. The hypothesis was clearly stated in this article and two were used. The two used were, “No correlation exists between the hospitals allied health care department’s revenue and various measures of allied health care customer satisfaction from April 2008 to April 2010” and “A correlation exists between the hospital’s allied health care department’s revenue and various measures of allied health care customer satisfaction from April 2008 to April 2010” (Ellis-Jacobs, 2011, p. 2). The article also discussed the research question for the study which is, “what is the relationship, if any, between allied health care practitioners’ customer service skills and a hospital’s gross revenue” (Ellis-Jacobs, 2011, p. 2).

The call centre of the Eastern Medical Faculty Foundation, hereafter referred to as EMFF, provides a competitive advantage to the Internal Medicine Department of the Chicago School of Medicine through the delivery of efficient and high quality service to patients. Treating patients generates revenue the Internal Medicine Department and contributes to investments in research in the highly competitive healthcare sector. Unfortunately, declining customer satisfaction, as evidenced in a growing number of customer complaints, suggests the quality of service is deteriorating and threatens the very competitive advantage of the EMFF.

The data are collected from observation of over 100 patients’ visits, 50 of which were observed and audio taped. The research questions that are asked by Davidson are:

Modern society has developed formal institutions for patient care. The hospital a major institution offers considerable advantages to both patient and society. Number of health problems requires intensive medical treatment and personal care which normally can’t be available in patients home or in the clinic of a doctor. This is possible only where a large number or professionally and technically skilled people apply their knowledge & skill with the world class expertise advanced sophisticated equipment and appliances. The excellence of hospital services depend on how well the human and material resources are utilized to promote patient care.