Research Paper On Hospitality Industry

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to

This assignment will be a critical review of a journal titled: “Do your internal branding efforts measure up? Consumers’ response to brand supporting behaviours of hospitality employees". In order to critically review this journal, the text will be analysed to gain a further understanding of the purpose of the article, what methods the author has used to address the issues, the outcomes of the research and finally the strengths and limitations of the article; specifically, in comparison to other articles that are centred around the topic of branding in regards to the hospitality industry.

Kusluvan (2003) in his study on “Managing employee attitudes and behaviors in the tourism and hospitality Industry” advices-

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Hospitality assumes an imperative part in the tourism area. The hospitality business is the one, which influences the fulfillment of the clients straightforwardly furthermore influences the nation 's picture. In the administration business lodgings are the most quickly extending field. Here in this economic analysis we have taken one such firm, The Marriott. As indicated by the world travel and tourism chamber (WTTC), the friendliness division has turned into a heading giver to the world 's economy as far as quality included, charge, work, capital speculation and so on., Marriott is the lodging and resorts chain of Marriott International Inc., it is an United States based firm which heads in cordiality area. It is one among

There are major programs to help a student pursue this career. They have various industrial based challenges to develop the students in their choice of hospitality services. The industry aims to challenge them to be independently solving these problems and issues through various solutions. The students are provided with different study material, guides, projects, on-site industrial experience, assignments to help them to understand the hospitality industry. The students attend lectures, seminars to have a better look at this industry in which they pursue a career. The students may work as a pair or as an individual for the particular projects given to them. These can make sure how they can handle any industry based issues easily with their skills and knowledge and have an immediate solution to whatever challenge is thrown towards them.

These findings specify an optimistic relation between hospitality, guest fulfilment, and the hotel servicescape, the second of which is the mediator working here. This supports the positive relations between hospitality and guest fulfilment. In today’s highly modest hospitality business, the communication between customer service and attractive service atmosphere will increase the level of guest fulfilment significantly. The relation between the perceptible as well as the imperceptible elements of service contributions will positively make the service skill more pleasurable and impressive for the guests. According to the author apart from the consequence superiority, customers assess the service excellence based on interface quality the procedure by which the service product is transported as well as physical atmosphere excellence, which is the quality of the physical atmospheres where the service is transported. Hospitality introducing behaviour is

Also, “Helidony” hotel faces the management challenge due to the fact that it is a new property and in order to succeed it has to be managed properly. However, hiring an inexperienced person to run the hotel or department is a huge risk, while finding a proper person is a huge challenge. Having a good reputation and raising customer satisfaction takes time and inept employees working on the property and communicating with the guests may lead to unwanted consequences (Sommerville, 2007). As the hotel, in the beginning, will have a limited customer base future expansion of it, is the hotel goal the same as attempts to retain the customers and increase their loyalty. But having unreliable employees who are influencing the customer experience may

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

This research is based on two companies, a travel agency company which is the Trazeem Travel and Tours and ThisAndThat Safaris a tour operator. Trazeem Travel and Tours specialize with both inbound and outbound tourism and their services includes air ticketing, hotel accommodation, packages and many more (see appendix). Their aim is to provide an unforgettable travel and holiday experience to their customers, their mission is to provide a high level service to their diverse customers and to set a standard of excellent in the industry and have a set of goals which includes quality deliverance, honesty and integrity (Trazeem.co.zw, 2017)

When considering the potential and success of any organization, consideration and thought must be applied to the employees. The process of recruiting, hiring, and maintaining staff is critical in the hospitality industry. The employees serve as direct branding and marketing for the company, supplying the customers, or guests, with an experience that meets, exceeds, or fails expectations. The experience given by the employees ultimately determines the satisfaction of new and repeat guests, therefore guiding the company toward its level of success. In my personal experiences of working at hotels, the interaction between employee and guest is the most important. Due to the important role of every employee, there must be a strong

What is Hospitality industry and Tourism Industry. Hospitality industryto the connec:tion between a v:isitor and a host, wherein the host gets the visitor with goodwill, including the gathering and stimulation of visitors, guests, or outsiders.But Hospitality Industry is a general class of field inside service industry. Example like serves, food and beverage send the food to the customer. Housekeepers, help the customer to sort out the room every day. Marketing is the work like made promotion at different season to attract customer to stay at their hotel. Like low season, hotel normally will make discount or half price. After that, Tourism Industry

The consistency of meeting the customer needs. In the hospitality industry, the customers need is imperative. First the customer needs to be greeted and handle with dignity and respect. This will make the customer feel comfortable about their entry into the establishment. When a customer does not receive a warm, sincere greeting on their pre-check in it may cause a tension among the hotelier and customer. The hotelier primary responsibility is to make the customers feel welcome and provide optimum service from the first contact. This need to be addressed because it will have an impact on day-to-day business and a reputation of the hotelier.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.