Unit 14- Responsibilities of Holiday representative
Task Three
Introduction
In this assignment I am going to prepare information sheets that describe the part played by the holiday representative in creating a safe and healthy holiday environment.
I will include a description of the risks and hazards and the ways in which representatives can minimise these risks.
Health and safety terminology
Tour operators rely on their staff to diligent when carrying out their duties and vigilant when identifying potential hazards & areas of risk.
Diligent-showing care
Vigilant- being watchful against danger
Hazard- anything that can cause harm
Risk- the chance, high or low that somebody might be harmed by the hazard.
All incidents are fully logged
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* They must ensure that drivers follow travel regulations * Do not exceed EU drivers hours * Check that coaches are properly maintained with seat belts
Excursions & activities: * All venues should meet required safety standards, especially regarding:
Fire & water safety, food hygiene, managing capacity (no overcrowding)
Resort reps have a duty to observe record & report all areas of concern to their resort managers.
Providing Customer Information: * During the transfer speech & welcome meetings, reps should point out any potential risks to their guests. * If or when the pool is unsupervised. Reminding guests not to allow their children to play unaccompanied in or around the pool. * These messages must be reinforced or notice boards, in information books.
Reporting an injury, accident or incident:
When a customer has an injury or an accident, etc the holiday reps needs to: * Ensure that the well being of the customer is your first priority i.e. a doctor is called, they attend and help the customer * The correct paperwork needs to be completed & signed by the supplier
The booklets must be kept on the school premises. Risks should be assessed periodically, following an accident, on the introduction of any new process/equipment and also any change in circumstances. Educational visits also require a written risk assessment. There is a folder of the most frequently used venues in the staff room, containing risk assessments. There is also a folder containing risk assessments for each group in the same place. All staff and group leaders must ensure that they have read these documents before embarking on a trip and must sign to acknowledge this each time they take children on a trip as part of the signing out procedure.
It is important to take into account the health and safe requirements of all pupils before planning or starting any activity, ensuring that the environment is free of hazards and the children can play and learn safely.
Describe the factors to take into account when planning healthy and safe indoor and outdoor environments and services.
* Ensure that the environment is safe, secure with high quality of hygiene practices for staff, children and their families and any member of the public while using the premises.
Describe the guidance you need to refer to when planning healthy, safe environments and services.
Any area which will have children/young people playing in should be assessed before any child/young person goes into the area to make sure there is nothing harmful for example any broken equipment. Any issues which are found which may be a risk to health and safety need to be logged and discussed with other members or staff so that everyone is aware of any risks. Having a set guideline of what happens if equipment is broken or damaged, is a good idea so that staff know how to manage the situation and eliminate any future risk.
Factors to take into account when planning healthy and safe indoor & outdoor environments & services.
Identify and briefly explain the sources of current guidance you can access for planning healthy and safe environments and services
We have to always make sure that we respect confidential information and clearly explain to any angency workers about policies relating to confidnentialy
It is important to ensure that the young people and staff are all safeguarded. Any staff that will be using physical interventions should have attended the mandatory training, risk assessments should be in
Staff carry out daily opening and closing checks must be done to make sure the premises is safe a secure for all at the setting.
Facilities – we check the facilities every day for any hazards or dangers such as wet floors/hall way and any hazards that could cause accidents such as tripping over objects or slipping on wet floors. We must make sure all exits are clear and accessible in case of a fire alarm or emergencies. We check the indoor/outdoor environment
Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”
Organizing dangers we have set out the key dangers confronting the Group as endorsed by the Board. We likewise give a perspective on the probability of these dangers taking shape in the coming year and the potential effects, alongside a pointer of the adjustment in danger contrasted with the earlier year evaluation.