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Harben M. del Rosario 1 Henry St., Kingsville Subdivision, Antipolo City 1870 (63)645.8425 / (+63920) 9453112 harben0904@hotmail.com CAREER OBJECTIVE To pursue a career in either Call Center Operations or Training in a company that offers advancements and opportunities where I can further enhance my skills and develop my knowledge. WORK EXPERIENCE September 2006 – August 2011 OPERATIONS MANAGER Customer Contact Center HSBC Electronic Data Processing (Philippines), Inc. 5150 Northbridgeway, Northgate Cyberzone, Alabang, Muntinlupa City • Manages the daily operations of the Customer Relationship Call Center Department by ensuring that all Key Performance Indicators are met,…show more content…
June 2004 – September 2006 SENIOR ASSISTANT MANAGER Migrations and Capacity Management HSBC Electronic Data Processing (Philippines), Inc. 5150 Northbridgeway, Northgate Cyberzone, Alabang, Muntinlupa City • Acquired Master Certification for HSBC US Credit Card Collections (Outbound and Inbound), HSBC UK Lost and Stolen, HSBC UK Personal Cards, and ASP Credit Cards • Acquired Certification for HSBC US Credit Card Customer Care, HSBC UK Gold / Platinum Card, HSBC MNL Credit Card Customer Care • Assists the Project Manager in all project management endeavors ➢ Produces & maintains high quality, accurate team administration records & reports ➢ Supports the Project Manager in all endeavors. ➢ Provides support and guidance to Management and colleagues in the application of administration requirements to ensure smooth operation of the department ➢ Liaises with other departments, as and when required, provides necessary support to the team. • Act as a Business Information Security Officer (BISO) and an Interactive Skills Development Manager ➢ Identifies ways of improving service/adding value/ reducing costs in line with strategic aims ➢ Interprets the data, analyze it and escalate any inconsistencies or aberrations. ➢ Assists in
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