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Retail Anthropolgy: Spying

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Retail Anthropolgy Retail anthropology is another word for spying. It was never designed to improve the customer's shopping experience or teach us how to better serve people. Companies like Envirosell and Videomining have one idea in mind; find out the behaviors of shoppers and use the data to manipulate their shopping environment. The use of surveillance cameras is an invasion of privacy, people are being watched not only in stores, but on the devices they use. Using these tactics are unethical because once introduced, the practice of spying for profit has become standard. Retail anthropology, as it's called, is harmful to society because it feeds into capitalism and worsens a system that is already failing. Retail anthropology …show more content…

As author Malcolm Gladwell asserts, "One of the fundamental anxieties of the American consumer, after all, has always been that beneath the pleasure and frivolity of the shopping experience runs an undercurrent of manipulation…" (Gladwell 99) Customers have the ability to make their own decisions while shopping. However, companies like Paco Underhill's Envirosell dissect and analyze every movement of consumers. Eventually they gain enough data to aid them in leading customers in the direction of the products that merchants want them to buy, in other words… manipulation. Americans have the right to privacy, nevertheless, being under surveillance in any store to be spied upon is an invasion of privacy and it is completely …show more content…

Political expert Mia Waldron explains, "Capitalists' solution to the current economic downturn is to …increase consumerism, a system of economy driven by consumer spending." (MtHolyoke.edu) However, consumerism leads to materialism, or the need for excess. People who do not have the means to shop, are being manipulated into spending more. In "The Science of Shopping", Gladwell provides evidence of this, "…if you can sell someone a pair of pants you must also be able to sell that person a belt, or a pair of socks, or a pair of underpants." (Gladwell 98) Store owners' priority is to ensure that shoppers leave the store with more than they came in for. By using strategies like surveillance, tracking and arranging the store to be a sort of obstacle course, this is how customers are convinced that they are making their own shopping choices when in actuality, it was by design. Consequently, people who cannot afford to are shopping in excess; this in turn, creates greater economic

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