WIGGO Expansion to Indonesia
Market Feasibility Study Report 2012
Prepared for:
Board of Commissioners of WIGGO Retail Plc.
A report researched and published by:
Hananto Consulting Ltd (Jan 2013)
Name
: Djati Hananto S
Student ID
: STU34874
Word Count
: 4265
Submission Deadline : 21 January 2013
The contents of this report are intended to fulfill the assignment in Marketing Management
Assignment of ARU MBA Project Management program. All concerned entities such as WIGGO and
Hananto Consulting Ltd are fictitious but the facts in this report are believed to be correct at the time of the publication.
@ Hananto Consulting Ltd, 2012.
Consulting
Consulting
Table of Contents
1
EXECUTIVE SUMMARY
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This report provides in depth look into Wiggo current business strategy and Indonesian grocery retail market condition in order to assess the feasibility and provide strategic marketing plan for Wiggo to enter Indonesian market.
Key to this plan is the opportunity of business in Indonesia as an emerging market and top 10 most attractive destinations for FDI in UNCTAD’s World Investment Prospects Survey in 2010. Macro and micro economic analysis uncovered that
Indonesia is an attractive market for Wiggo’s business expansion though attention should be paid to infrastructure support, widespread corruption and social stability issue.
Like most Asian countries, Indonesian grocery retail market is far from saturation. There are much scope for modern format retailers to increase penetration in suburban area and second tier cities. Competition would be expected in
Wiggo’s business segment which is medium supermarket size with the massive local retailer’s expansion. This retail sector will achieve double substantial growth with expected amount of US$70.73 billion in 2015.
To create and increase brand awareness, make product affordable and appealing for Indonesian market to capture 1% of market share in 5 years, the following marketing mix is suggested:
1. Product: Localization of products, imitating local supermarket in product selection and store display, providing fresh food and
Kudler Fine Foods is a gourmet food store which also offers in store parties in order to introduce customers to their products and also teach customers how to prepare their specialty foods. They have expanded to three stores and are continuing to see growth opportunities in their industry. Kudler Fine Foods has planned on contracting with local growers to obtain their produce and now they want to add a catering service. Before they can do so, they must run the possibility fully through a marketing standpoint in order to assure the success of this project. This study will comprise of the opportunities Kudler Fine Food has in its marketing mix that will help them operate a successful catering business.
Executive Summary…………………………………………………………………………………………………3 Current Marketing Situation……………………………………………………………………………………4 SWOT Analysis………………………………………………………………………………………………………..6 Target Market…………………………………………………………………………………………………………6 Positioning and Competitive Map…………………………………………………………………………..7 Price……………………………………………………………………………………………………………………….10 Distribution…………………………………………………………………………………………………………….10 Sales Force……………………………………………………………………………………………………………..10 Advertising &
Indonesia is a rich country with its resources. Not only oil and gas, but Indonesia also had been a producer of mining and agricultural products such as rubber, tin, tea, coffee, spices and timber. In 2002, timber is one of the key export for “non-migas” (non oil and gas) commodities to provide foreign trades.
▪ New Stores opportunities are limited due to not many new secondary malls been build in growing urban sectors
- Retailing industry change, Large chains were expanding their market penetration by offering a more diverse array of product.
The grocery retail industry worldwide has grown in recent years to become one of the most intensely competitive industries due to the continuous amounts of new entrants. A grocery retailer is one that sells food and other general household items. Hypermarkets, supermarkets, discounters and small grocery retailers are all under the grocery retail umbrella. Between 2003 and 2008, the grocery retailing industry accounted for 45% of store-based retail values sales over the world. The figures
Today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in competition – direct, indirect or substitute. In retailing, they want hassle-free shopping, have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors, offer more choices in varieties and assortments, and are giving as many services as feasible.
759 STORE established in year 2010, is the retail business of the CEC Group [1] that was set up with reference to the consumer culture of living areas in Japan. It mainly sells snacks, beverages, food and other packaged food and cosmetics which imported from Japan and other regions of the world. In the year, 759 STORE gradually introduced characteristic domestic goods including kitchen supplies and household goods mainly from Japan. Running with high inventory turnover rate, 759 STORE aimed to gJuly 30, 20157/30/2015ive desirable service to vast local Hong Kong residents, providing a relaxing shopping environment with wide range of products for 759 store’s customers to choose.
Indonesia is the sixteenth largest economy, the largest economy in the South-east Asian economic region with the world's fourth largest population (263 million in 2017). It is an emerging economy that has increased its international integration, trade liberalisation and diverted from policies of import substitution towards export-led development. Indonesia is a member of the Group of 20 (G20) major economies and has been an active founding member of the World Trade Organisation (WTO). The impact of globalisation has benefited Indonesia as quality of life indicators and economic developments have improved but it also presents the challenge of improving regulations, building more competitive industries, increasing investment into education and infrastructure to remain competitive. Consequently, Indonesia has introduced numerous strategies to promote economic growth and development.
Since 1965, the president of Indonesia continued to provide continuity and stability. However, in order to define an effective and complex growth plan, a company wishing to be successful needed the president’s support to succeed in the plan.
B. Size and types of retail outlets typically found in a variety of retail locations such as high street or retail business parks.
The economies of scale in the retail industry are huge. All of the companies in this industry have first mover advantage. Many of the competitors in this industry already have immense and diverse relationships with many of the suppliers they obtain and any new competitor will have a tough time trying to squeeze into the dealer network in order to establish themselves as any type of threat to another retailer.
Mydin offers varieties of similar range products as their competitors where they are still able to undercut prices by reasonable percentages. Mydin’s pricing strategy is low price strategy where this strategy emphasizes on low price products as well as maintaining the quality of their products. It also focuses on reducing the cost from their operation to produce lower price products yet good quality. Besides that, Mydin used low price strategy to attract lower and medium income group in across Malaysia. Therefore, lower and medium income families are willing to purchase at lower price and high quality products at Mydin. Nevertheless, Mydin able to sustain its customers for long period of time and it will increase customer loyalty through their low price strategy. In addition, this low price strategy may attract small wholesalers and petty traders in getting cheaper supplies from Mydin. “It has also contributed to the business expansion and is reflected by an increase in number of wholesalers and petty traders who have registered as their frequent buyers (Armum, N.D)”. Furthermore, Mydin also emphasize in bulk buying and bulk selling to enjoy lower prices. Thus, Mydin selling in bulk enable to cut cost as well as sustains lower price for its wholesaler, bulk purchasers and end user. Therefore, Mydin was encouraging people to buy in bulk in order to save more. In addition, Mydin purchase raw materials in bulk in order to save more cost. “Mydin sources merchandise both locally and from other countries including Bangladesh, China, France, Hong Kong, India, Indonesia and some more” (Armum,
In comparison, Bread Talk is more famous and familiar than Paris Baguette because it is the local brand and it is plenty of branches. There are only four outlets of Paris Baguette, but more than 25 branches of Bread Talk in Singapore. The advantages of Paris Baguette are ‘delicacy’ and variety of products. Delicate appearances of decorate and products attract many customers. The advantages of Bread Talk are it’s lower price and promotions. To compare these two brands, Paris Baguette is more suitable for yuppies, but Bread Talk is suitable for ordinary family.
In future maintain 5% of stores as mini-supermarkets in her development target. 759 STORE did its best to conduct “lower margin with high turnover” policy. Through this 3 years effort on active developing direct import model, it was grateful that 759 STORE had not only built up supplies with food distributors and manufacturers of Japan and other countries, but also a smooth import operation with substantial procurement scale. To avoid any conflict on product price setting with traditional market players, the Group would take further step to increase the proportion of direct import and much fully exclude the supply of local suppliers who were difficult to have price negotiation with and did not allow 759 STORE to set product prices independently. Exploring new products in all angles and without limitation, our procurement team continued to source wide varieties of import product for Hong Kong residents’ enjoyment, where around 80% of them was food products and 20% of them was household and other products, hoping that our