Retailing in Electronic Commerce: Products and Services

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Chapter 3 Retailing in Electronic Commerce: Products and Services Learning Objectives Upon completion of this chapter, you will be able to: 1. Describe electronic retailing (e-tailing) and its characteristics. 2. Define and describe the primary e-tailing business models. 3. Describe how online travel and tourism services operate and their impact on the industry. 4. Discuss the online employment market, including its participants, benefits, and limitations. 5. Describe online real estate services. 6. Discuss online stock-trading services. 7. Discuss cyberbanking and online personal finance. 8. Describe on-demand delivery by e-grocers. 9. Describe the delivery of digital products and online entertainment. 10.…show more content…
2. List the benefits of online travel services to travelers and to service providers. Online travel services provide the benefits of large amounts of free information, 24/7 availability and the potential for significant reductions in price. 3. What role do software (intelligent) agents have in travel services? What future applications may be possible? Intelligent agents could provide a service to travel customers by providing buyer-seller negotiations. Future applications would allow greater information flow for better pricing and decision making. Section 3.4 Review Questions 1. What are the driving forces of the electronic job market? The electronic job market is driven by the volatile nature of the employment market itself and the constant change in available positions and applicants. 2. What are the major advantages of the electronic job market to the candidate? To employers? A variety of advantages are described in exhibit 3.6. 3. Describe the role of intelligent agents in the electronic job market. Intelligent agents can be used to search and retrieve suitable positions for candidates and suitable candidates for employer positions. Section 3.5 Review Questions 1. List the major online real estate applications. The major online real estate applications

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