Wells Fargo is a well known banking company that has recently been in the news for some not-so-good reasons. The Wells Fargo company has been around for a long time and is trusted by their many customers to treat them fairly when it comes to opening new accounts or managing current accounts. However, according to some of Wells Fargo’s team members (what they call their employees), Wells Fargo has “strict mandates to sign existing customers up for additional products,” (Davidson 1). This means that they want their customers to open new accounts, get new credit cards, transfer a 401(k), and/or take out a mortgage. Since most customers refuse to do so, some of the employees thought that they should go ahead and open new accounts without the customers’ consent. This later back fired when the customers received late notices on payments for the accounts they did not agree to open and did not know they had. Similar actions were happening at Wells Fargo banks
Wells Fargo has a social responsibility to its customers to fulfill their economic, legal, ethical, and philanthropic needs. The scandal has presented numerous legal issues. It was negligent of the bank's executives and managers by placing impossible sales goals on lower level employees then encouraging, and pressuring them to meet these goals. The use of customer's information for fraudulent purposes was an invasion of customers privacy. Wells Fargo has violated the Federal Trade Commission Act which protects customers from unfair practices and has also violated the Sarbanes-Oxley Act (Thorne, 2011).
When I went to work for Wells Fargo and Company nearly 16 years ago, I went based on the little I knew of the company at the time. My impression was that Wells Fargo and Company was exactly what I was seeking in a company. I felt they were a company I could build my career with. I saw Wells Fargo as an institution I could join for my personal and professional long-term growth. I knew the company as the image of the stagecoach and I saw what others see when they look at the company. The image of its stagecoach represented an aged and stable company with a strong reputation as a prosperous and growing yet conservative
Recently, Wells Fargo was fined $185 million for opening up nearly 2 million accounts without permission of the account owners. The pressure to raise the average number of accounts began as early as 2009, employees who did not meet the sales targets were fired. Wells Fargo overlooked the fraud committed in order to meet those numbers. Since the exposure, Wells Fargo has fired roughly 5,300 employees. Though the effects on Wells Fargo go beyond the fine, this example shows how large banks and businesses are able to commit crimes without any real punishment. The Wells Fargo scheme was explicitly illegal, yet there are many business practices that, though unethical, are legal.
fact, when U.S. senators requested the Labor department investigate the matter, they found lawsuits that went all the way back to 1999 for the same type of behavior (Egan, 2016). According to the Fair Labor Standards Act of 1938 the maltreatment behavior of the Wells Fargo managers against their employees was unlawful, this act was created to protect employees from being forced to work extra hours for little or no pay and instead guaranteed time-and-half rates for anything over a 40-hour workweek (Thomas, 2014). In response to these claims Wells Fargo issued a statement that insists they comply with the FSLA and that their employees are paid fairly. However, once again Grourley testified that during his time with the bank, managers would
In my opinion, this scandal is much deeper then it appears. It looks like we have a case were the company is corrupt at the very top, where these unreasonable expectations came from. Employees of the company felt like they had to go to extreme measures and do illegal things simply to keep their jobs. This is not fair nor should it be allowed. The main underlying problem in this situation is that Wells Fargo is not being ethical towards their employees. These employees have responsibilities, such as feeding themselves and their families, so of course they will go to extreme measures to keep their job. The more I read into this case the more I felt like the heads and directors of Wells Fargo were in the wrong more then the people that were actually
According to an article on www.housingwire.com, 2017, Wells Fargo CEO, Tim Sloan, made the decision to close over 400 branches in the United States. The fake account scandal fueled this decision because the company lost 746 million dollars in revenue. The closures can save Wells Fargo about 2 billion dollars by the end of
Banks also involved in international banking through the foreign exchange market. By trading in these markets banks often can reduce their risk. So wells Fargo bank can reduce their risk by involving in this trading. The Lack of control in management are the main responsible of these kind unethical acts. Wells Fargo should take a useful action against their employees, not only firing them, but also control and giving well training about the customer service and above all banking. They should train professionally, which means besides the business employees should take decision ethically. Because “a business mindset leads to dishonesty and lack of consideration for other things like moral issues”
Wells Fargo offers a wide range of retail roles, including personal and phone bankers, store tellers and mortgage consultants, and many of the company’s employees started off in one of these roles. Leaders are committed to offering ongoing development and career progression.
I agree with Madelynn Owens when she mentioned that Stumpf did a good job persuading the viewers that Wells Fargo is still the same reliable and credible company that they have been for years. Stumpf mentions that in the future, the company will be changing the way they work to make sure nothing like this past incident happens again. Stumpf said,” We will be getting rid of product sales because getting rid of this will help lower our chances of risk.” By making this change, the employees will no longer feel pressured to meet their quotas.
In 1852 Wells Fargo the first Wells Fargo bank was opened in New York city in the United State by Henry Wells and Buffalo mayor (from 1862 to 1865) William G. Fargo. Their mission and values remain majorly unchanged sense then. Their five values are: “People as a competitive advantage, ethics, what’s right for customers, diversity and inclusion, and leadership” ("Our Values"). Every company work by their values to meet their vision, but Wells Fargo decided to choose the other way in 20016 when the bank fined a$185 million in September 2016 after revealing that it was creating fake accounts to increase the sales of the bank sense 2011. Those accounts were created from the information and the accounts of existing customers, and those customers
On September 8th, Wells Fargo’s misconduct was exposed when the Los Angeles City Attorney, the Consumer Financial Protection Bureau (CFPB), and the Office of the Comptroller of the Currency (OCC) fined the bank $185 million, alleging that more than 2 million bank accounts and credit cards were opened or applied for without customers' knowledge or permission between May 2011 and July 2015. In response, Wells Fargo fired 5,300 employees and, in an official statement, expressed their regret over the actions those employees had taken in regards to their customers. Wells Fargo also announced that it would be ending its controversial employee sales goals program. Wells Fargo’s employees sales goals program was an incentive-driven compensation program where employees earned financial awards based on the number of financial products they could sell, all under the pressure of satisfying exorbitant sales goals set by the upper management at Wells Fargo.
Wells Fargo is one of the four largest banks known as the “Big 4” along with Bank of America, Chase, and Citibank. Each one of these bank holding assets are well above the low billions. Within in the last couple of weeks, there have been many reports in the media regarding the illegal banking practices of Wells Fargo. Federal prosecutors have launched a probe into Wells Fargo’s unscrupulous and intense sales tactics.
As I know about pay-for-performance systems is you got paid or earn money by how you worked well or your work evaluation is good. I think many companies using this system such as insurance, and auto dealers. Personally I didn’t know about this scandal until I read this article. I both surprising and not surprising because I knew that banker going to get any benefit by opening new account or credit card sort of things. However, it is surprised that Wells Fargo did this. I am not using Wells Fargo, but many of my friends using it and they always told me that the bank is good, so that I had image of honesty to Wells Fargo. So I little disappointed that they did illegal actions to get paid.
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